Support Board
Date/Time: Mon, 23 Jun 2025 01:42:40 +0000
Issue
View Count: 557
| [2022-03-02 15:49:43] |
| User954471 - Posts: 7 |
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Hi Sorry for having to reach out again - I have another issue. It seems that my service package expired 28th Feb. I have added money to the account and attempted to reactivate the 11usd per month CME and depth of market package. That wouldn't activate so I tried service package 5 which shows as being paid for. When I attempt to click 'reactivate' either services I receive a message that states 'failed to activate package' and 'data feed is not enabled'. I have tried to activate the data feeds also, but the links do not work - I click 'todo activate data fields' and nothing happens. I really don't get it - this is all so frustrating. Please help. Thanks Paul |
| [2022-03-02 16:44:44] |
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We have put your account back on service package 11. If you want to reactivate the CME data, you can do that easily at the bottom of this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 16:44:56
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| [2022-03-02 21:17:44] |
| User954471 - Posts: 7 |
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Ok thanks - it finally let me reactivate with your help. Now I have reactivated everything, my account still shows as 'SIM' when I log into the platform. Can you help me ensure this is fully live please? Thanks |
| [2022-03-02 22:02:56] |
| John - SC Support - Posts: 40555 |
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It looks like your system is setup to connect to your CQG account correctly, therefore all you need to do to get out of Simulation Mode is to select Trade >> Trade Simulation Mode On. This will remove the checkmark next to that option which will mean that you are in live trading made to your CQG account. For more information, refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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