Support Board
Date/Time: Mon, 23 Jun 2025 06:52:13 +0000
Not Getting Data,
View Count: 597
| [2022-03-02 15:36:41] |
| MichaelPPTF - Posts: 70 |
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Hello, I am on version 2362 and have Denali feed enabled. However this morning I am not getting any data for all futures symbols. Equities side works fine. One thing that I can think of is that while SC is dropping Transact support, I am still with them at the moment, but that shouldn't affect my ability to get data since I have Denali. If that's the problem, please do let me know. I also have the message log available upon request. Please advise. |
| [2022-03-02 15:55:42] |
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You probably are having a trouble connecting to Transact? We have many other users this morning with trouble connecting. This would cause the problem. Solution: To access historical and streaming market data independent from your Trading service. Follow these instructions.
Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. We also see you are using BATS through the SC Exchange Data Feed. Please cancel that exchange, and cancel the Sierra Chart Exchange Data Feed and use our new NASDAQ data feed: How to Use New NASDAQ Total View Data Feed You will have a much better and more complete data feed as compared to BATS. Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 15:56:10
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