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Order Rejected Message - Rithmic & Denali for E2T Eval Sim Acct

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[2022-03-01 15:24:14] #1 [Go To First Post]
armand246 - Posts: 6
Hello, I've recently signed into sierra chart using the Denali Feed for Live Data with a Rithmic DTC connection. As this is for an evaluation I have been instructed to turn off Simulator Mode from the 'trade' dropdown menu, which has been done. However, when I look to place live trades on either the Livesim or Sim account (Rithmic Earn2Trade credentials), I am met with a message dialogue window that states the order was rejected. I was sure to deselect the trade simulator mode within Sierra Chart, however, I am still being met with this error.

[2022-03-01 17:58:56] #2 [Go To First Post]
John - SC Support - Posts: 31159
We would need to see exactly what the error message you are receiving is stating. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-01 19:13:30] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We need to see the rejection. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-01 20:44:43] #4 [Go To First Post]
armand246 - Posts: 6
TradeActivity files query time: 0.010537 seconds. Entries: 0. Current queries: 2 \| 2022-03-01 15:41:57.748 TradeActivity files query time: 0.000263 seconds. Entries: 0. Current queries: 2 \| 2022-03-01 15:41:57.748 Rithmic Direct - DTC \| Requesting trade accounts from server. \| 2022-03-01 15:42:05.010 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: apigg1620tcp25d28281. \| 2022-03-01 15:42:05.043 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: apigg1620tcp25d28281. \| 2022-03-01 15:42:05.044 Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: apigg1620_sim. \| 2022-03-01 15:42:05.045 Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: apigg1620_sim. \| 2022-03-01 15:42:05.045 Rithmic Direct - DTC \| Received 2 accounts from service. \| 2022-03-01 15:42:05.045 TradeActivity files query time: 0.014407 seconds. Entries: 0. Current queries: 4 \| 2022-03-01 15:42:05.058 Rithmic Direct - DTC \| Requesting historical order fills for account apigg1620tcp25d28281. Start Date-Time UTC: 2020-08-20 20:42:05 \| 2022-03-01 15:42:05.058 TradeActivity files query time: 0.011364 seconds. Entries: 0. Current queries: 3 \| 2022-03-01 15:42:05.069 Rithmic Direct - DTC \| Requesting historical account balances for account apigg1620tcp25d28281. Start date-time UTC: 2020-08-20 20:42:05 \| 2022-03-01 15:42:05.069 TradeActivity files query time: 0.008573 seconds. Entries: 0. Current queries: 2 \| 2022-03-01 15:42:05.078 Rithmic Direct - DTC \| Requesting historical order fills for account apigg1620_sim. Start Date-Time UTC: 2020-08-20 20:42:05 \| 2022-03-01 15:42:05.078 TradeActivity files query time: 0.007472 seconds. Entries: 0. Current queries: 1 \| 2022-03-01 15:42:05.085 Rithmic Direct - DTC \| Requesting historical account balances for account apigg1620_sim. Start date-time UTC: 2020-08-20 20:42:05 \| 2022-03-01 15:42:05.085 Rithmic Direct - DTC \| Requesting Trade Positions data. \| 2022-03-01 15:42:08.003 Rithmic Direct - DTC \| Received first Trade Positions report from DTC server. \| Symbol: (unset) \| TradeAccount: apigg1620tcp25d28281 \| 2022-03-01 15:42:08.033 Rithmic Direct - DTC \| Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. \| Symbol: (unset) \| TradeAccount: (unset) \| 2022-03-01 15:42:08.034 TradeActivity files query time: 0.008030 seconds. Entries: 0. Current queries: 1 \| 2022-03-01 15:43:04.892 TradeActivity files query time: 0.004124 seconds. Entries: 0. Current queries: 1 \| 2022-03-01 15:43:05.685 Rithmic Direct - DTC (Order reject). Info: price crossed low band. Internal Order ID: 190. Service Order ID: 1294996524. Symbol: NQH2.CME. Account: apigg1620_sim \| 2022-03-01 15:43:26.424 * Rithmic Direct - DTC (Order reject). New order rejected by server. Internal Order ID: 190. Service Order ID: 1294996524. Symbol: NQH2.CME. Account: apigg1620_sim \| 2022-03-01 15:43:26.425 * TradeActivity files query time: 0.012146 seconds. Entries: 0. Current queries: 1 \| 2022-03-01 15:44:12.342 Rithmic Direct - DTC (Order reject). Info: price crossed low band. Internal Order ID: 193. Service Order ID: 1294997269. Symbol: NQH2.CME. Account: apigg1620tcp25d28281 \| 2022-03-01 15:44:15.013 * Rithmic Direct - DTC (Order reject). New order rejected by server. Internal Order ID: 193. Service Order ID: 1294997269. Symbol: NQH2.CME. Account: apigg1620tcp25d28281 \| 2022-03-01 15:44:15.013 *

[2022-03-02 10:11:17] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This to us looks like an exchange level rejection due to an invalid order price: Info: price crossed low band. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-02 10:11:29

[2022-03-02 14:12:21] #6 [Go To First Post]
armand246 - Posts: 6
Thanks for the response. What would be the course of action to remedy this? I have already started the evaluation and the days are counting. Should this be taken up with Earn2Trade/ Rithmic?

[2022-03-02 14:35:17] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes you need to contact them but first do the following: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And be sure to disable the Use Custom Symbol Settings Values. And apply them to the chart or Trading DOM you are trading from: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-02 16:22:28] #8 [Go To First Post]
armand246 - Posts: 6
I've followed both of the steps highlighted to update the symbol settings, however, I am still unable to submit orders. I have also reached out to Earn2Trade and they said everything from their side should be fine and that it is a platform-specific issue.

[2022-03-03 11:06:52] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see how this is platform specific: DTC (Order reject). Info: price crossed low band. This is a rejection from Rithmic. What is the actual order price you see for the order in the Trade >> Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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