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Date/Time: Mon, 23 Jun 2025 01:44:52 +0000

How to Post a Message for Support

Connection to data

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[2022-02-28 17:09:31] #1 [Go To First Post]
7threst - Posts: 5
Hi, Apologies but, I'm not able to connect to data services. Support has asked me to contact yourselves as they are unaware of what the connection issue is. Kindly see the message log below (I've also attached a screenshot if that helps): Reading Internal Order ID file. \| 2022-02-28 10:51:10.038 Reading Trade Orders file. \| 2022-02-28 10:51:10.186 Reading Trade Positions file. \| 2022-02-28 10:51:10.186 Reading Trade Account Data files. \| 2022-02-28 10:51:10.187 Software version: 2362 64-bit \| 2022-02-28 10:51:10.210 Primary Thread ID: 22588 \| 2022-02-28 10:51:10.210 Usage end date: 2022-08-05 \| 2022-02-28 10:51:10.210 Enabled for: Advanced Features 2. \| 2022-02-28 10:51:10.210 Enabled for: Sierra Chart Historical Data Service. \| 2022-02-28 10:51:10.210 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-02-28 10:51:10.210 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-02-28 10:51:10.210 Current selected Data/Trading service: GAIN Capital/OEC \| 2022-02-28 10:51:10.210 Custom symbol settings values: enabled \| 2022-02-28 10:51:10.210 Chart Update Interval: 500 \| 2022-02-28 10:51:10.210 Intraday Data Storage Time Unit: 1 \| 2022-02-28 10:51:10.210 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-02-28 10:51:10.210 2022-02-28 16:51:10 Local computer time in UTC \| 2022-02-28 10:51:10.210 2022-02-28 10:51:10 Local computer time in SC Time Zone \| 2022-02-28 10:51:10.210 2022-02-28 16:51:09 Server time in UTC \| 2022-02-28 10:51:10.210 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2022-02-28 10:51:10.210 Program path: E:\SierraChart\ \| 2022-02-28 10:51:10.210 Data Files path: E:\SierraChart\Data\ \| 2022-02-28 10:51:10.210 OS Version Number: 10.0 \| 2022-02-28 10:51:10.210 Locale Setting: C \| 2022-02-28 10:51:10.210 DLLs: UserContributedStudies_64.dll \| 2022-02-28 10:51:10.210 Allowed protected custom studies: \| 2022-02-28 10:51:10.210 Checking for new symbol settings. Requested symbol settings MD5 for service code oec. Request ID: 1. \| 2022-02-28 10:51:10.239 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2022-02-28 10:51:10.321 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2022-02-28 10:51:10.369 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2022-02-28 10:51:10.369 Received 5 login tokens. \| 2022-02-28 10:51:10.401 Symbol settings MD5 received. Request ID: 1. \| 2022-02-28 10:51:11.627 Requested symbol settings for service code oec. Request ID: 2. \| 2022-02-28 10:51:11.627 Symbol settings received. Request ID: 2. \| 2022-02-28 10:51:13.259 Files to Open on Startup \| File does not exist: E:\SierraChart\Data\G7FXSTAGE3VWAPMARKETPROFILECUMULATIVEDELTACHARTBOOKupdatedJan2022-220105-125306.Cht \| 2022-02-28 10:51:14.522 Files to Open on Startup \| File does not exist: E:\SierraChart\Data\G7FXPROFOOTPRINTCHARTBOOKupdatedJan2022-220105-130456.Cht \| 2022-02-28 10:51:14.522 Files to Open on Startup \| File does not exist: E:\SierraChart\Data\G7FXFOUNDATIONDOMCHARTBOOKupdatedJan2022-220105-131225.Cht \| 2022-02-28 10:51:14.522 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2022-02-28 10:51:16.536 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2022-02-28 10:51:16.566 GAIN Capital FIX Trading socket (1) \| New receive buffer size: 5242880 \| 2022-02-28 10:51:16.567 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 66.76.151.30. \| 2022-02-28 10:51:16.567 GAIN Capital FIX Trading: Connected to FIX server. \| 2022-02-28 10:51:16.664 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=FMuriithi. \| 2022-02-28 10:51:16.875 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=58235=A34=149=OEC52=20220228-16:51:1756=FMuriithi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| 2022-02-28 10:51:17.334 GAIN Capital FIX Trading \| Connected to trading server. \| 2022-02-28 10:51:17.334 GAIN Capital/OEC \| Connecting to market data server prod.gainfutures.com:9301. \| 2022-02-28 10:51:17.334 GAIN Capital FAST Data socket (2) \| Creating socket. \| 2022-02-28 10:51:17.335 GAIN Capital FAST Data socket (2) \| New receive buffer size: 5242880 \| 2022-02-28 10:51:17.335 GAIN Capital FAST Data socket (2) \| Connecting to IP: 66.76.151.30. \| 2022-02-28 10:51:17.335 GAIN Capital FAST Data: Sent the Hello message. \| 2022-02-28 10:51:17.429 GAIN Capital FAST Data: Sent the Logon message. \| 2022-02-28 10:51:17.522 GAIN Capital/OEC \| Connected to server complete. \| 2022-02-28 10:51:17.648 Triggering next historical data download in queue. \| 2022-02-28 10:51:17.648 Triggering next historical data download in queue. \| 2022-02-28 10:51:17.648 Triggering next historical data download in queue. \| 2022-02-28 10:51:17.648 Triggering next historical data download in queue. \| 2022-02-28 10:51:17.648 Subscribing to symbol for symbol alert. GCLG22 \| 2022-02-28 10:51:17.648 Using symbol data fast lookup vector \| 2022-02-28 10:51:17.649 GAIN Capital/OEC \| Starting real-time market data updates for: GCLG22. ID: 1 Service code: oec \| 2022-02-28 10:51:17.649 GAIN Capital FIX Trading: (Send) 8=FIX.4.49=10435=y34=249=OEC52=20220228-16:51:1856=FMuriithi320=2310340322=OECFIX:637815951446150829:9443560=210=183 \| 2022-02-28 10:51:17.773 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=10435=y34=349=OEC52=20220228-16:51:1856=FMuriithi320=2310341322=OECFIX:637815951446150829:9444560=210=186 \| 2022-02-28 10:51:17.774 Symbol Error - GCLG22 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract \| 2022-02-28 10:51:17.824 Symbol Error - GCLH22 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract \| 2022-02-28 10:51:17.824 Symbol Error - GCLH22 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract \| 2022-02-28 10:51:17.902 GAIN Capital FIX Trading: (Send) > 8=FIX.4.49=12835=AO34=549=OEC52=20220228-16:51:2156=FMuriithi1=ATG12537581=1710=2310343721=OECFIX:637815951446150829:9446728=2729=110=078 \| 2022-02-28 10:51:20.763 GAIN Capital/OEC \| Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 \| 2022-02-28 10:51:20.763 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=7235=BR34=649=OEC52=20220228-16:51:2156=FMuriithi584=231034412074=210=136 \| 2022-02-28 10:51:20.780 GCLJ22 [CBV] #2 \| Reloading chart. \| 2022-02-28 10:51:59.470 GCLJ22 [CBV] #2 \| Performing continuous chart historical Daily data download for symbol GCLJ22 starting at last date in file. \| 2022-02-28 10:51:59.489 Starting DelayedDownloadMonitoringTimer \| 2022-02-28 10:51:59.489 Starting HDTimeoutTimer \| 2022-02-28 10:51:59.489 Added historical Daily data request for GCLJ22 to the queue. \| 2022-02-28 10:51:59.489 Triggering next historical data download in queue. \| 2022-02-28 10:51:59.489 GCLJ22 [CBV] #2 \| Waiting for historical downloads to complete with the IDs: 1, \| 2022-02-28 10:51:59.563 ESH22 [CBV] #10 \| Reloading chart. \| 2022-02-28 10:51:59.607 ESH22 [CBV] #10 \| Performing continuous chart historical Daily data download for symbol ESH22 starting at last date in file. \| 2022-02-28 10:51:59.614 Added historical Daily data request for ESH22 to the queue. \| 2022-02-28 10:51:59.614 ESH22 [CBV] #10 \| Waiting for historical downloads to complete with the IDs: 2, \| 2022-02-28 10:51:59.701 GCLJ22 [CBV] #11 \| Reloading chart. \| 2022-02-28 10:51:59.739 GCLJ22 [CBV] #11 \| Waiting for historical downloads to complete with the IDs: 1, \| 2022-02-28 10:51:59.838 ESH22 [CBV] #1 \| Reloading chart. \| 2022-02-28 10:51:59.879 ESH22 [CBV] #1 \| Waiting for historical downloads to complete with the IDs: 2, \| 2022-02-28 10:51:59.967 ESH22 [CBV] 5000 Volume #7 \| Reloading chart. \| 2022-02-28 10:52:00.258 ESH22 [CBV] 5000 Volume #7 \| Waiting for historical downloads to complete with the IDs: 2, \| 2022-02-28 10:52:00.345 GCLJ22 [CBV] 2000 Volume #5 \| Reloading chart. \| 2022-02-28 10:52:00.620 GCLJ22 [CBV] 2000 Volume #5 \| Waiting for historical downloads to complete with the IDs: 1, \| 2022-02-28 10:52:00.716 GAIN Capital/OEC \| Starting real-time market data updates for: ZNM22. ID: 4 Service code: oec \| 2022-02-28 10:52:00.738 GAIN Capital FIX Trading: (Send) 8=FIX.4.49=38735=y34=2049=OEC52=20220228-16:52:0256=FMuriithi320=2310357322=OECFIX:637815951446150829:9480560=0146=155=GCL461=FXXXXS200=202207228=1000207=NYM107=Crude Oil15=USD126=20220621-21:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0112054=Energies12055=012059=GCLN2212063=212071=041643=21645=83601644=111645=76001644=1210=246 \| 2022-02-28 10:52:01.435 GCLJ22 [CBV] #2 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-02-28 10:52:01.490 GCLJ22 [CBV] #2 \| Reloading chart. \| 2022-02-28 10:52:01.490 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=38735=y34=2149=OEC52=20220228-16:52:0256=FMuriithi320=2310358322=OECFIX:637815951446150829:9481560=0146=155=GCL461=FXXXXS200=202208228=1000207=NYM107=Crude Oil15=USD126=20220720-21:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0112054=Energies12055=012059=GCLQ2212063=212071=041643=21645=83601644=111645=76001644=1210=253 \| 2022-02-28 10:52:02.459 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=38735=y34=2249=OEC52=20220228-16:52:0256=FMuriithi320=2310359322=OECFIX:637815951446150829:9482560=0146=155=GCL461=FXXXXS200=202209228=1000207=NYM107=Crude Oil15=USD126=20220822-21:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0112054=Energies12055=012059=GCLU2212063=212071=041643=21645=83601644=111645=76001644=1210=008 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=38735=y34=2349=OEC52=20220228-16:52:0256=FMuriithi320=2310360322=OECFIX:637815951446150829:9483560=0146=155=GCL461=FXXXXS200=202210228=1000207=NYM107=Crude Oil15=USD126=20220920-21:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0112054=Energies12055=012059=GCLV2212063=212071=041643=21645=83601644=111645=76001644=1210=250 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=38735=y34=2449=OEC52=20220228-16:52:0256=FMuriithi320=2310361322=OECFIX:637815951446150829:9484560=0146=155=GCL461=FXXXXS200=202211228=1000207=NYM107=Crude Oil15=USD126=20221020-21:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0112054=Energies12055=012059=GCLX2212063=212071=041643=21645=83601644=111645=76001644=1210=248 \| 2022-02-28 10:52:02.460 HD Request # 2 \| Requesting historical Daily data for ESH22 starting at 2022-02-22. SC External HD service. \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=38735=y34=2549=OEC52=20220228-16:52:0256=FMuriithi320=2310362322=OECFIX:637815951446150829:9485560=0146=155=GCL461=FXXXXS200=202212228=1000207=NYM107=Crude Oil15=USD126=20221121-21:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0112054=Energies12055=012059=GCLZ2212063=212071=041643=21645=83601644=111645=76001644=1210=000 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=39435=y34=2649=OEC52=20220228-16:52:0256=FMuriithi320=2310363322=OECFIX:637815951446150829:9486560=0146=155=6B461=FXXXXS200=202203228=62500207=CME107=British Pound15=USD126=20220314-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.000112054=Currencies12055=012059=6BH2212063=412071=031643=21645=23651644=111645=21501644=1210=084 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=39435=y34=2749=OEC52=20220228-16:52:0256=FMuriithi320=2310364322=OECFIX:637815951446150829:9487560=0146=155=6B461=FXXXXS200=202206228=62500207=CME107=British Pound15=USD126=20220613-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.000112054=Currencies12055=012059=6BM2212063=412071=031643=21645=23651644=111645=21501644=1210=097 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=39435=y34=2849=OEC52=20220228-16:52:0256=FMuriithi320=2310365322=OECFIX:637815951446150829:9488560=0146=155=6B461=FXXXXS200=202209228=62500207=CME107=British Pound15=USD126=20220919-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.000112054=Currencies12055=012059=6BU2212063=412071=031643=21645=23651644=111645=21501644=1210=120 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=39435=y34=2949=OEC52=20220228-16:52:0256=FMuriithi320=2310366322=OECFIX:637815951446150829:9489560=0146=155=6B461=FXXXXS200=202212228=62500207=CME107=British Pound15=USD126=20221219-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.000112054=Currencies12055=012059=6BZ2212063=412071=031643=21645=23651644=111645=21501644=1210=116 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=40135=y34=3049=OEC52=20220228-16:52:0256=FMuriithi320=2310367322=OECFIX:637815951446150829:9490560=0146=155=6E461=FXXXXS200=202203228=125000207=CME107=Euro FX Currencies15=USD126=20220314-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0000512054=Currencies12055=012059=6EH2212063=512071=031643=21645=26401644=111645=24001644=1210=052 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=40135=y34=3149=OEC52=20220228-16:52:0256=FMuriithi320=2310368322=OECFIX:637815951446150829:9491560=0146=155=6E461=FXXXXS200=202206228=125000207=CME107=Euro FX Currencies15=USD126=20220613-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0000512054=Currencies12055=012059=6EM2212063=512071=031643=21645=26401644=111645=24001644=1210=065 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=40135=y34=3249=OEC52=20220228-16:52:0256=FMuriithi320=2310369322=OECFIX:637815951446150829:9492560=0146=155=6E461=FXXXXS200=202209228=125000207=CME107=Euro FX Currencies15=USD126=20220919-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0000512054=Currencies12055=012059=6EU2212063=512071=031643=21645=26401644=111645=24001644=1210=088 \| 2022-02-28 10:52:02.460 GAIN Capital FIX Trading: (Recv) >> 8=FIX.4.49=40135=y34=3349=OEC52=20220228-16:52:0256=FMuriithi320=2310370322=OECFIX:637815951446150829:9493560=0146=155=6E461=FXXXXS200=202212228=125000207=CME107=Euro FX Currencies15=USD126=20221219-22:00:00.000341=00010101-23:00:00.000344=00010101-22:00:00.000345=00010101-22:00:00.000969=0.0000512054=Currencies12055=012059=6EZ2212063=512071=031643=21645=26401644=111645=24001644=1210=075 \| 2022-02-28 10:52:02.460 GCLJ22 [CBV] 2000 Volume #5 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-02-28 10:52:02.463 GCLJ22 [CBV] 2000 Volume #5 \| Reloading chart. \| 2022-02-28 10:52:02.464 GCLJ22 [CBV] #11 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-02-28 10:52:03.451 GCLJ22 [CBV] #11 \| Reloading chart. \| 2022-02-28 10:52:03.452 HD Request # 2 \| Receiving historical Daily data for ESH22 starting at 2022-02-23 \| 2022-02-28 10:52:04.512 HD Request # 2 \| Writing historical Daily data to the file ESH22.dly \| 2022-02-28 10:52:04.512 HD Request # 2 \| Bytes received: 238 \| 2022-02-28 10:52:04.515 HD Request # 2 \| Received 4 Daily data records from 2022-02-23 00:00:00 to 2022-02-25 00:00:00 (3.0 days) and wrote 3 records for ESH22 \| 2022-02-28 10:52:04.515 HD Request # 2 \| Completion time: 3s \| 2022-02-28 10:52:04.515 HD Request # 2 \| Daily data download complete for ESH22. Unique request ID: 2 \| 2022-02-28 10:52:04.515 Removing historical data download ID 2. \| 2022-02-28 10:52:04.515 Triggering next historical data download in queue. \| 2022-02-28 10:52:04.515 No download requests in the queue to start downloads for. \| 2022-02-28 10:52:04.631 ESH22 [CBV] 5000 Volume #7 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-02-28 10:52:04.633 ESH22 [CBV] 5000 Volume #7 \| Reloading chart. \| 2022-02-28 10:52:04.634 ESH22 [CBV] #1 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-02-28 10:52:04.707 ESH22 [CBV] #1 \| Reloading chart. \| 2022-02-28 10:52:04.708 GCLJ22 [CBV] #2 \| Reloading chart. \| 2022-02-28 10:52:04.833 ESH22 [CBV] #10 \| Download is complete for all contract months in chart. Proceeding with data load. \| 2022-02-28 10:52:06.091 ESH22 [CBV] #10 \| Reloading chart. \| 2022-02-28 10:52:06.092 Requesting market depth updates for: ESH22 if supported. \| 2022-02-28 10:52:06.176 GCLJ22 [CBV] 2000 Volume #5 \| Reloading chart. \| 2022-02-28 10:52:06.177 Symbol Error - ESH22 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled \| 2022-02-28 10:52:07.480 GCLJ22 [CBV] #11 \| Reloading chart. \| 2022-02-28 10:52:07.622 GCLJ22 [CBV] 2000 Volume #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-02-28 10:52:09.113 ESH22 [CBV] 5000 Volume #7 \| Reloading chart. \| 2022-02-28 10:52:09.633 ESH22 [CBV] #1 \| Reloading chart. \| 2022-02-28 10:52:09.792 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: GCLJ22 \| 2022-02-28 10:52:09.955 Starting DelayedDownloadMonitoringTimer \| 2022-02-28 10:52:09.955 Starting HDTimeoutTimer \| 2022-02-28 10:52:09.956 Added historical Intraday data request for GCLJ22 to the queue. \| 2022-02-28 10:52:09.956 Intraday data recording state for symbol GCLJ22 is set to download 'Pending'. \| 2022-02-28 10:52:09.956 Triggering next historical data download in queue. \| 2022-02-28 10:52:09.956 HD Request # 3 \| Downloading Intraday chart data for GCLJ22 to the file GCLJ22.scid. Service: nymex \| 2022-02-28 10:52:09.991 HD Request # 3 \| Download start date-time: 2022-02-28 09:25:50.000000. File last date-time: 2022-02-28 09:25:50.162000 \| 2022-02-28 10:52:09.991 HD Request # 3 \| Using server: ds23.sierracharts.com port 10149 \| 2022-02-28 10:52:09.991 Socket (3) \| Creating socket. \| 2022-02-28 10:52:09.992 Socket (3) \| New receive buffer size: 5242880 \| 2022-02-28 10:52:09.992 Socket (3) \| Connecting to IP: 216.1.90.130. \| 2022-02-28 10:52:09.992 ESH22 [CBV] #10 \| Reloading chart. \| 2022-02-28 10:52:10.069 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2022-02-28 10:52:10.203 HD Request # 3 \| Sending historical data logon request message. \| 2022-02-28 10:52:10.203 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ESH22 \| 2022-02-28 10:52:10.292 Added historical Intraday data request for ESH22 to the queue. \| 2022-02-28 10:52:10.292 Intraday data recording state for symbol ESH22 is set to download 'Pending'. \| 2022-02-28 10:52:10.292 Triggering next historical data download in queue. \| 2022-02-28 10:52:10.292 HD Request # 3 \| Requesting Intraday data. Start date-time: 2022-02-28 09:25:50. Record interval: 1. Symbol: CLJ22 \| 2022-02-28 10:52:10.764 HD Request # 3 \| Decompressing data. \| 2022-02-28 10:52:10.861 ESH22 [CBV] 5000 Volume #7 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-02-28 10:52:11.103 HD Request # 3 \| Receiving Intraday data for GCLJ22 starting at 2022-02-28 09:25:50.162000 \| 2022-02-28 10:52:11.191 Socket (3) \| CloseSocket call. \| 2022-02-28 10:52:11.193 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-02-28 10:52:11.193 Socket (3) \| Socket gracefully closed by remote side. \| 2022-02-28 10:52:11.293 Socket (3) \| Closed. \| 2022-02-28 10:52:11.293 Historical data download thread signaled to stop. \| 2022-02-28 10:52:11.722 HD Request # 3 \| Timestamp of first Intraday data file record written: 2022-02-28 09:25:50.162000 \| 2022-02-28 10:52:11.722 HD Request # 3 \| Received 3692 Intraday data records from 2022-02-28 09:25:50.162000 to 2022-02-28 10:42:10.057000 (76.3 minutes) and wrote 3692 records for GCLJ22 \| 2022-02-28 10:52:11.722 HD Request # 3 \| Completion time: 2s \| 2022-02-28 10:52:11.722 HD Request # 3 \| Intraday data download complete for GCLJ22. Unique request ID: 3 \| 2022-02-28 10:52:11.722 Removing historical data download ID 3. \| 2022-02-28 10:52:11.722 Real-time Intraday chart data file updates started for GCLJ22 \| 2022-02-28 10:52:11.722 Opened cached Intraday file: E:\SierraChart\Data\GCLJ22.scid. Thread ID: 22588 \| 2022-02-28 10:52:11.727 Intraday chart data file opened for GCLJ22 \| 2022-02-28 10:52:11.727 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2022-02-28 10:52:11.727 GAIN Capital/OEC \| Using primary service for historical data for GCLJ22 \| 2022-02-28 10:52:11.727 Starting DelayedDownloadMonitoringTimer \| 2022-02-28 10:52:11.727 Starting HDTimeoutTimer \| 2022-02-28 10:52:11.727 Added historical Intraday data request for GCLJ22 to the queue. \| 2022-02-28 10:52:11.727 Intraday data recording state for symbol GCLJ22 is set to download 'Pending'. \| 2022-02-28 10:52:11.727 Triggering next historical data download in queue. \| 2022-02-28 10:52:11.727 Triggering next historical data download in queue. \| 2022-02-28 10:52:11.727 HD Request # 4 \| Downloading Intraday chart data for GCLJ22 to the file GCLJ22.scid. Service: oec \| 2022-02-28 10:52:11.728 HD Request # 4 \| Download start date-time: 2022-02-28 10:42:10.000000. File last date-time: 2022-02-28 10:42:10.057000 \| 2022-02-28 10:52:11.728 HD Request # 5 \| Downloading Intraday chart data for ESH22 to the file ESH22.scid. Service: cme \| 2022-02-28 10:52:11.728 HD Request # 5 \| Download start date-time: 2022-02-28 09:25:59.000000. File last date-time: 2022-02-28 09:25:59.071000 \| 2022-02-28 10:52:11.728 HD Request # 5 \| Using server: ds21.sierracharts.com port 10150 \| 2022-02-28 10:52:11.728 Socket (3) \| Creating socket. \| 2022-02-28 10:52:11.729 Socket (3) \| New receive buffer size: 5242880 \| 2022-02-28 10:52:11.729 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2022-02-28 10:52:11.729 HD Request # 4 \| Error downloading historical Intraday data for GCLJ22. FIX reject reason: Data feed is not entitled \| 2022-02-28 10:52:11.888 HD Request # 4 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for GCLJ22 \| 2022-02-28 10:52:11.888 HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2022-02-28 16:42:10.057000 \| 2022-02-28 10:52:11.888 HD Request # 4 \| Completion time: 0s \| 2022-02-28 10:52:11.888 HD Request # 4 \| Intraday data download complete for GCLJ22. Unique request ID: 5 \| 2022-02-28 10:52:11.888 Removing historical data download ID 5. \| 2022-02-28 10:52:11.888 Real-time Intraday chart data file updates started for GCLJ22 \| 2022-02-28 10:52:11.888 Opened cached Intraday file: E:\SierraChart\Data\GCLJ22.scid. Thread ID: 22588 \| 2022-02-28 10:52:11.888 Intraday chart data file opened for GCLJ22 \| 2022-02-28 10:52:11.888 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2022-02-28 10:52:11.888 Triggering next historical data download in queue. \| 2022-02-28 10:52:11.888 No download requests in the queue to start downloads for. \| 2022-02-28 10:52:11.888 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2022-02-28 10:52:11.941 HD Request # 5 \| Sending historical data logon request message. \| 2022-02-28 10:52:11.941 HD Request # 5 \| Requesting Intraday data. Start date-time: 2022-02-28 09:25:59. Record interval: 1. Symbol: ESH22 \| 2022-02-28 10:52:12.505 HD Request # 5 \| Decompressing data. \| 2022-02-28 10:52:12.604 HD Request # 5 \| Receiving Intraday data for ESH22 starting at 2022-02-28 09:25:59.071000 \| 2022-02-28 10:52:13.058 Socket (3) \| CloseSocket call. \| 2022-02-28 10:52:13.061 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-02-28 10:52:13.061 Historical data download thread signaled to stop. \| 2022-02-28 10:52:13.106 HD Request # 5 \| Timestamp of first Intraday data file record written: 2022-02-28 09:25:59.071000 \| 2022-02-28 10:52:13.107 HD Request # 5 \| Received 4560 Intraday data records from 2022-02-28 09:25:59.071000 to 2022-02-28 10:42:12.045000 (76.2 minutes) and wrote 4560 records for ESH22 \| 2022-02-28 10:52:13.107 HD Request # 5 \| Completion time: 2s \| 2022-02-28 10:52:13.107 HD Request # 5 \| Intraday data download complete for ESH22. Unique request ID: 4 \| 2022-02-28 10:52:13.107 Removing historical data download ID 4. \| 2022-02-28 10:52:13.107 Real-time Intraday chart data file updates started for ESH22 \| 2022-02-28 10:52:13.107 Opened cached Intraday file: E:\SierraChart\Data\ESH22.scid. Thread ID: 22588 \| 2022-02-28 10:52:13.111 Intraday chart data file opened for ESH22 \| 2022-02-28 10:52:13.111 HD Request # 5 \| Enabling Intraday chart updating for symbol. \| 2022-02-28 10:52:13.111 GAIN Capital/OEC \| Using primary service for historical data for ESH22 \| 2022-02-28 10:52:13.111 Added historical Intraday data request for ESH22 to the queue. \| 2022-02-28 10:52:13.111 Intraday data recording state for symbol ESH22 is set to download 'Pending'. \| 2022-02-28 10:52:13.111 Triggering next historical data download in queue. \| 2022-02-28 10:52:13.111 Triggering next historical data download in queue. \| 2022-02-28 10:52:13.111 HD Request # 6 \| Downloading Intraday chart data for ESH22 to the file ESH22.scid. Service: oec \| 2022-02-28 10:52:13.111 HD Request # 6 \| Download start date-time: 2022-02-28 10:42:12.000000. File last date-time: 2022-02-28 10:42:12.045000 \| 2022-02-28 10:52:13.111 No download requests in the queue to start downloads for. \| 2022-02-28 10:52:13.112 Socket (3) \| Socket gracefully closed by remote side. \| 2022-02-28 10:52:13.172 Socket (3) \| Closed. \| 2022-02-28 10:52:13.172 HD Request # 6 \| Error downloading historical Intraday data for ESH22. FIX reject reason: Data feed is not entitled \| 2022-02-28 10:52:13.211 HD Request # 6 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESH22 \| 2022-02-28 10:52:13.211 HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2022-02-28 16:42:12.045000 \| 2022-02-28 10:52:13.211 HD Request # 6 \| Completion time: 0s \| 2022-02-28 10:52:13.211 HD Request # 6 \| Intraday data download complete for ESH22. Unique request ID: 6 \| 2022-02-28 10:52:13.211 Removing historical data download ID 6. \| 2022-02-28 10:52:13.211 Real-time Intraday chart data file updates started for ESH22 \| 2022-02-28 10:52:13.211 Opened cached Intraday file: E:\SierraChart\Data\ESH22.scid. Thread ID: 22588 \| 2022-02-28 10:52:13.212 Intraday chart data file opened for ESH22 \| 2022-02-28 10:52:13.212 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2022-02-28 10:52:13.212 Triggering next historical data download in queue. \| 2022-02-28 10:52:13.212 No download requests in the queue to start downloads for. \| 2022-02-28 10:52:13.212 Saved Chartbook: G7FXSTAGE3VWAPMARKETPROFILECUMULATIVEDELTACHARTBOOKupdatedJan2022-220105-125306.Cht. Time: 0.0588 seconds. \| 2022-02-28 11:04:17.342

[2022-02-28 18:12:14] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see any connection problem in this Message Log. But we have heard about several connection issues this morning to Gain capital. These are out of our control. Why do you say there is a connection problem? We do recommend that you change to our Teton order routing service: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-01 07:25:00] #3 [Go To First Post]
7threst - Posts: 5
I thought it was a connection issue as I've not been able to connect to my account from GAIN Futures, when I use the delayed feed, I see order flow with volume but, not when I try to use my account, GAIN seem to think it's an issue with Sierra Chart.


SC-data-GAIN.png / V - Attached On 2022-03-01 07:24:12 UTC - Size: 382.07 KB - 156 views SC-data-delayed.png / V - Attached On 2022-03-01 07:24:19 UTC - Size: 428.76 KB - 146 views

[2022-03-01 16:17:03] #4 [Go To First Post]
John - SC Support - Posts: 40555
We see the following in your logfile: Symbol Error - ESH22 is unknown, unavailable, or improperly formatted. FIX reject reason: Data feed is not entitled You would need to ask Gain about this, as this is their error being reported. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-01 20:22:11] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You can also get data from the Denali Exchange Data Feed instead of through your broker: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-04 14:35:40] #6 [Go To First Post]
7threst - Posts: 5
Here is what StoneX/Gain said: "If you are using Sierra, this is their formatting. The StoneX/Gain symbol for the emini S&P is ESH22" They also said they don't support Teton but, will look into Denali.

[2022-03-04 15:03:23] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is nothing they need to do regarding our Denali Exchange Data Feed. You can use it. And what about the symbol format? That is the format you would use in Sierra Chart when using Gain capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-04 15:03:29

[2022-03-04 15:18:44] #8 [Go To First Post]
7threst - Posts: 5
I asked them and they said anything to do with using SC to contact SC. They defer and say everything on their side is working correctly.

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