Support Board
Date/Time: Mon, 03 Nov 2025 12:55:27 +0000
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View Count: 547
| [2022-02-25 15:24:40] |
| User647020 - Posts: 8 |
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Connected this morning as normal. SC shows connection, loaded data but then stops with no chart movement except the market internal Niss-SP Downloaded latest SC version Rebooted computer All internet connections OK Still no live data despite SC showing connected Please advise |
| [2022-02-25 15:55:29] |
| User647020 - Posts: 8 |
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Resolved. Log showed max connection different devices =1, Number Current Connections Diff Devices = 2. My laptop was closed and apparently it was connected So only one Device at a time. In Transact days I remembered having both devices running. Assuming since switch to Stage5/Denali/Teton that is not allowed. |
| [2022-02-25 17:08:09] |
| John - SC Support - Posts: 42699 |
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It is definitely not allowed by the CME Group (and we enforce their rules for our Denali Exchange Data Feed) to have more than one connection at a time unless you pay for it. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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