Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 11:56:24 +0000



OEC - Cannot place an Order

View Count: 892

[2014-04-15 15:39:27]
User36703 - Posts: 29
Hello,

I am not able to place an LIVE order in Sierra Chart. I have got the log:
Trade Order Error - OEC order update (Rejected). Text: Invalid account. Unknown account(s). Internal Order ID: 18035. Service Order ID: OECFIX:635330196421379310:8956. Symbol: NQM4 | 2014-04-15 17:32:08

Sierra Chart is enabled according to OEC support. They directed me to you. I was trying to find out the solution on your web but with no success. I am using Sierra Chart data also.

Thank you in advance.


[2014-04-15 16:43:03]
Sierra Chart Engineering - Posts: 104368
Select Global Settings >> Data/Trade Service Settings.

In the Connection Details >> Trade Account box, enter your OEC trading account number, or if it is already entered, make sure it is correct.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-04-15 16:43:24
[2014-04-15 18:05:09]
User36703 - Posts: 29
Thank you. Problem solved.

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account