Support Board
Date/Time: Mon, 23 Jun 2025 15:32:32 +0000
Not receiving Live Quotes at 18:00:00 EST
View Count: 674
| [2022-02-13 23:20:02] |
| User664240 - Posts: 207 |
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Is there some casual relationship that I can anticipate or am I lucky that signing into my order routing provider(CQG) thru SC for a minute or so and then back to SC happen to fix some other underlying issue.
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| [2022-02-13 23:23:26] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-13 23:29:36] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-13 23:36:31] |
| User664240 - Posts: 207 |
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Done
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| [2022-02-13 23:47:02] |
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This log is too big. Follow the instructions above again. First clear the log and only wait 10 seconds after the connection. We must also get the exact symbol. The exact symbol. Otherwise we cannot help. we need only one symbol. Only one symbol. Just one symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-13 23:47:15
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| [2022-02-13 23:51:35] |
| User664240 - Posts: 207 |
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The exact symbol was NG was that not clear?
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| [2022-02-13 23:51:54] |
| User664240 - Posts: 207 |
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Done
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| [2022-02-14 00:05:31] |
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NG is not a valid symbol. Are you referring to: NGF22-NYMEX We do not know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 00:08:33] |
| User664240 - Posts: 207 |
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Sorry. NO... NGH22-NYMEX NGF22-NYMEX has expired back in Dec of 2021 |
| [2022-02-14 02:13:06] |
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The log does not indicate any issue with NGH22-NYMEX regarding real-time data. Follow the instructions in help topic 3.4: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed Are you seeing updates in the Current Quote Window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-14 02:13:20
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| [2022-02-14 02:34:42] |
| User664240 - Posts: 207 |
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Yes ..real time quotes returned once I switch back and forth between quote providers. approx 18:10:00. This CSV file indicates my first quotes were @ 18:09:00
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Private File |
| [2022-02-14 09:46:02] |
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There must have been some kind of symbol conflict going on that we did not see in the recent log. You most definitely do not have to change the selected Service at all. That might only randomly cause a symbol conflict to be avoided at times. If there is any missing data follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-14 21:05:50] |
| User664240 - Posts: 207 |
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Perhaps..but from your response I'm not sure I explained what exactly was happening.Namely I was NOT receiving any quotes on any symbols. If this is what you understood than perhaps it was random.
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| [2022-02-14 22:03:39] |
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If you are not having an issue in the current moment, then there is nothing for us to do and we cannot know exactly what the issue was. It does not help to provide us a message log, if you are not having a problem at that time. We will not see an issue and we are taking unnecessary time looking at a log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-15 00:46:53] |
| User664240 - Posts: 207 |
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A simple request like"next time you have the issue repeat the steps delineated above and send us the log prior to attempting to self effectuate a solution" would have been sufficient.
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