Support Board
Date/Time: Mon, 23 Jun 2025 20:37:47 +0000
Cannot trade.
View Count: 536
| [2022-02-10 15:21:35] |
| User368639 - Posts: 51 |
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AMP says I need to get data from Sierra. Denali is active. Connected to CQG WebAPI. Have traded before, so something has gotten changed. Thank you. |
| [2022-02-10 16:56:31] |
| User368639 - Posts: 51 |
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Thought I have been connected to Sierra since November. Not true. Data problems began last week. See, "Hung Order" post. Called AMP, who cut off the data which turns out was coming from CQG. Now no data. Cannot get connected to live data from SC. CME and Green M do not appear at top of page. Two days, unable to trade. Confused and do not know what to do. Have followed all the confusing instructions to the best of my ability. Denali is enabled, Do not want NASDAQ but seems Optional is not optionable but must be a "to do" Help will be appreciated. |
| [2022-02-10 17:13:46] |
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We want you to submit an order, and then let us know what happens. If there is an order rejection, follow these instructions: Support Board Posting Information: Providing Lines From Trade Service Log (Providing Lines From Trade Service Log) Instructions to submit an order: Basic Trading and the Trade Window: Entering an Order from the Trade Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-10 17:15:44
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