Support Board
Date/Time: Mon, 23 Jun 2025 20:58:27 +0000
number bars and volume by price study are all showing zeros
View Count: 564
| [2022-02-09 15:17:31] |
| User410836 - Posts: 18 |
|
Hi, Since last night, my number bars and volume by price study are all showing zeros. I made a payment of $ 36.00 on jan.23 through PayPal , which gives me 30 days till feb.23 for Service package 5. Right now, the support panel won't let me update to service package 5 and asking to make payment again. Kindly, rectify the error. I am attaching my payment receipt from paypal. Thanks. |
| [2022-02-09 17:44:44] |
| John - SC Support - Posts: 40583 |
|
Your account is on Package 5, so there is no issue there. If you are only getting zeros where you were not connected to the data feed, then that is due to CQG data. Refer to the information for version 2351 here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2351 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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