Support Board
Date/Time: Tue, 04 Nov 2025 03:00:18 +0000
[User Discussion] - Custom .wav files not playing
View Count: 1239
| [2022-02-07 19:25:12] |
| User213504 - Posts: 96 |
|
I'm preparing for my move to the Sierra Data feed and routing service and I've moved some custom .wav files to the SierraChart/Alertsounds directoy. These files play with Windows Media Player and previously worked from the TransAct Alert directory but do not play now. I'm at a loss as to what to do as these previously played with no problems.
|
| [2022-02-08 14:35:19] |
| User213504 - Posts: 96 |
|
I have since discovered that no alert sounds are playing. The mute button is off.
|
| [2022-02-08 18:40:01] |
| John - SC Support - Posts: 42737 |
|
Refer to the following: General Settings Window: Troubleshooting for Alert Sounds That Do Not Play For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-08 22:03:52] |
| User213504 - Posts: 96 |
|
Very confusing situation. I waited for your answer before testing the sounds and now they are working in the charts, however, when I test the sound in the Global setting window they don't work. I guess this is what confused me as I was testing the sound files.
Date Time Of Last Edit: 2022-02-08 22:04:29
|
| [2022-02-09 01:08:17] |
| Sawtooth - Posts: 4285 |
|
when I test the sound in the Global setting window they don't work
With the new dialog windows, you have to double-click the row to access.
|
| [2022-02-09 14:39:14] |
| User213504 - Posts: 96 |
|
Doesn't work. All I get is the Windows ding. BTW, I really don't like those new dialog boxes.
|
| [2022-02-09 14:59:22] |
| Sawtooth - Posts: 4285 |
|
Doesn't work. All I get is the Windows ding.
I can confirm this.The [Test Sound] Button only tests AlertSound.wav which is Ding. |
| [2022-02-09 16:56:40] |
| John - SC Support - Posts: 42737 |
|
We see this and will look into it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-09 18:09:31] |
| John - SC Support - Posts: 42737 |
|
We have this fixed and it will be in the next pre-release (v 2354).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-02-13 23:37:06] |
| Sawtooth - Posts: 4285 |
|
Another small point: On the Global Settings >> General Settings >> General2 tab >> - Server Connected Alert - Server Connection Lost Alert These don't show the assigned User Defined Names for the Alert#s. |
To post a message in this thread, you need to log in with your Sierra Chart account: