Support Board
Date/Time: Tue, 24 Jun 2025 02:14:39 +0000
Transact WS Connection
View Count: 513
| [2022-02-04 01:07:38] |
| User273273 - Posts: 8 |
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Hi, lately it takes over an hour (sometimes more) to connect to Transact WS after CME restart. What is happening? What do I need to change in my Data/Trade Service Settings in SC? When are you planning dropping all support for Transact? Is this a way SC is doing it by delaying connectivity to Transact? Thanks |
| [2022-02-04 01:38:38] |
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Is this a way SC is doing it by delaying connectivity to Transact? Why do you think Sierra Chart is causing this? This is not true.You can see very clearly in Window >> Message Log what is happening and we will produce a video showing what is going on. This is a problem with Transact. We will send that video to them. We will try to have this done tonight. When are you planning dropping all support for Transact? There is no specific date given. However, refer to this thread:*Important* Priority Message to Transact Users Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-04 11:47:58
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| [2022-02-04 11:48:45] |
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For more technical details on the issue, refer to this post: *Important* Priority Message to Transact Users | Post: 294413 The post above also has been updated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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