Support Board
Date/Time: Tue, 04 Nov 2025 13:55:55 +0000
Sierra Chart not connecting to receive data
View Count: 536
| [2022-02-02 14:58:35] |
| User212860 - Posts: 2 |
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Hi I have recently paid and updated my Sierra account so that i dont have to renew again untill the 15 th March but i still am not receiving any data from the exchanges on Sierra Charts. This is the message that i get at the moment thanks Paul |
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| [2022-02-02 15:15:53] |
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Refer to number 12 here: CQG Trading Platform Service: Common Error Messages (Common Error Messages) To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-02-02 15:16:19
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