Support Board
Date/Time: Tue, 16 Sep 2025 02:19:05 +0000
Charts will not work Footprint chart also quits working after
View Count: 650
| [2022-01-31 19:38:38] |
| User600598 - Posts: 3 |
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After updating all information, my charts will not work. The message I get is Symbol unknown click for symbol information Symbol is invalid during Subscribe to Symbol dom Download failed Error downloading historical intraday data for ESH22=CME. The symbol is unknown to the server Everyday the footprint chart quits working after a few hours. I have to constantly shut it downand let sit for a few hours. I am now dead in the water and very frustrated. |
| [2022-01-31 22:33:33] |
| John - SC Support - Posts: 41827 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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