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Date/Time: Fri, 29 Mar 2024 11:41:28 +0000



Requesting Trade Accounts from Server

View Count: 557

[2022-01-25 20:04:53]
NG1980 - Posts: 38
I am using OneUp Rithmic. I have followed the Rithmic suggested connection steps and I connect fine. I activated Denali and it worked. However, I reset my OneUp combine and was issued a new evaluation account. When I reconnected through sierra chart I the new account is not received, only the old account.

One Up support reset everything again, and I connected through RTrader Pro and the new evaluation account is active. I also installed Ninja Trader and connected and the new Account connected. However, even after uninstalling and reinstalling Sierra Chart, While I can connect to the Rithmic Data feed, I don't receive the current active OneUp account so I am unable to place trades.

Is there a way to manually define the account name or force an update of the current active account when connecting to the rithmic feed using my credentials?
Private File
Private File
[2022-01-25 23:43:30]
Sierra Chart Engineering - Posts: 104368
Just after connecting with File >> Connect to Data Feed, check the Trade >> Trade Service Log and see how many accounts are received.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-01-26 07:51:25]
NG1980 - Posts: 38
It says 1 received
[2022-01-27 05:06:56]
Sierra_Chart Engineering - Posts: 13625
We apologize for the delay. We needed some time to look into this more. Rithmic may not be sending any accounts even though you see that message.

We will put out a new version today, which will have more precise logging in this regard.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-01-27 18:45:42]
NG1980 - Posts: 38
I don't know if this will help, but I have a regular trading account using CQG as well. I just connected to it and everything works fine. But when I switch back to the Rithmic OneUp connection I notice that my Account still shows as the one associated with the CQG connection. Here's the log

```
TradeActivity files query time: 0.018309 seconds. Entries: 0. Current queries: 2 | 2022-01-27 12:33:02.518
TradeActivity files query time: 0.000551 seconds. Entries: 0. Current queries: 2 | 2022-01-27 12:33:02.519
TradeActivity files query time: 0.012037 seconds. Entries: 20. Current queries: 1 | 2022-01-27 12:33:06.873
TradeActivity files query time: 0.016096 seconds. Entries: 20. Current queries: 1 | 2022-01-27 12:33:08.222
TradeActivity files query time: 0.007818 seconds. Entries: 20. Current queries: 1 | 2022-01-27 12:33:08.535
Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-01-27 12:33:10.056
TradeActivity files query time: 0.004446 seconds. Entries: 2. Current queries: 1 | 2022-01-27 12:33:10.075
TradeActivity files query time: 0.006070 seconds. Entries: 2. Current queries: 1 | 2022-01-27 12:33:10.139
TradeActivity files query time: 0.007366 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:06.963
TradeActivity files query time: 0.007074 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:07.317
TradeActivity files query time: 0.005724 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:07.677
Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-01-27 12:35:10.023
Rithmic Direct - DTC | Received 1 accounts from service. | 2022-01-27 12:35:10.113
Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-01-27 12:35:13.043
TradeActivity files query time: 0.004101 seconds. Entries: 0. Current queries: 1 | 2022-01-27 12:35:15.854
```

I'm using Sierra Chart 2348 (40813M)
[2022-01-27 20:57:43]
Sierra Chart Engineering - Posts: 104368
Update to the latest prerelease. Instructions:
Software Download: Fast Update

Version 2350 and provide this log again after the connection to Rithmic.

And then we will know if any accounts are actually provided or not.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-01-27 20:58:12
[2022-01-27 22:22:43]
NG1980 - Posts: 38
Updated to 2350 prerelease. Changed from CQG to the OneUp Rithmic. This is the Trade Service Log

```
TradeActivity files query time: 0.013087 seconds. Entries: 0. Current queries: 2 | 2022-01-27 16:19:21.100
TradeActivity files query time: 0.000459 seconds. Entries: 0. Current queries: 2 | 2022-01-27 16:19:21.100
TradeActivity files query time: 0.002261 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:19:30.214
TradeActivity files query time: 0.000822 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:19:31.473
TradeActivity files query time: 0.000782 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:19:31.877
Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-01-27 16:19:41.176
TradeActivity files query time: 0.017684 seconds. Entries: 2. Current queries: 1 | 2022-01-27 16:19:41.294
TradeActivity files query time: 0.018723 seconds. Entries: 2. Current queries: 1 | 2022-01-27 16:19:41.483
TradeActivity files query time: 0.010935 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:01.912
TradeActivity files query time: 0.017724 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:02.295
TradeActivity files query time: 0.007391 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:02.640
TradeActivity files query time: 0.016299 seconds. Entries: 0. Current queries: 1 | 2022-01-27 16:20:11.162
```

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