Support Board
Date/Time: Tue, 24 Jun 2025 11:40:28 +0000
Data Issue
View Count: 475
| [2022-01-24 15:08:21] |
| kinobi - Posts: 15 |
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When I Switch to SC Data Service I have all charts updating quickly but it seems like my IB account is not listed to trade. When I switch to IB Data/Trade Services account then it takes forever to get historical data updated but I see IB under in DOM - what is the correct way to setup SC
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| [2022-01-25 01:10:40] |
| John - SC Support - Posts: 40583 |
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You need to be connected to IB in order to trade with IB. Make sure that when you have your Current Selected Service set to Interactive Brokers that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If it is not, then change it, and then after getting off that window, select File >> Disconnect followed by File >> Connect to Data Feed. If it is already set to Yes, then we would need more information on what you mean by "taking forever to get historical data updated". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-25 02:28:26] |
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When Sierra Chart is set to use Interactive Brokers, set Global Settings >> Data/Trade Service Settings >> Service Settings >> Maximum Historical Intraday Days Days to Download Limit to a small number like 3. And then reconnect the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-25 14:04:28] |
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Here are the set up instructions to use Interactive Brokers: Interactive Brokers Trading Service: Setup Instructions Historical data will be slow from Interactive Brokers, other than for the CME symbols. Since this is the only exchange you are subscribing to, from the Denali Exchange Data Feed. Also refer to the prior two posts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-25 14:04:49
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