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Date/Time: Sun, 28 Apr 2024 15:36:12 +0000

How to Post a Message for Support

[Locked] - Can't get sms code

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[2022-11-18 17:03:53] #25 [Go To First Post]
John - SC Support - Posts: 31159
User109115: You can not activate a trial as you have already used a trial recently under the Sierra Chart Account Name of "rogerw369". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-18 23:22:54] #26 [Go To First Post]
User948202 - Posts: 2
Hi, I activate sierra chart trial, however, I didn't receive any code although they mentioned that it already sent

[2022-11-21 16:16:03] #27 [Go To First Post]
John - SC Support - Posts: 31159
User948202: We see that your trial is active now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-01 04:00:20] #28 [Go To First Post]
User739006 - Posts: 1
Hello I do have the same problem. Did not get recived SMS Code "{"ERROR":"Failed to send code to number. SMS already sent to number."}" please help me, Thank you.

[2022-12-01 12:30:22] #29 [Go To First Post]
Sierra_Chart Engineering - Posts: 14121
We have activated your Sierra Chart account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-23 14:16:28] #30 [Go To First Post]
sabbers - Posts: 11
I do have the same problem. Did not get recived SMS Code "{"ERROR":"Failed to send code to number. SMS already sent to number."}" however i did not receive any code. please help me too, Thank you.

[2022-12-23 14:44:44] #31 [Go To First Post]
Sierra_Chart Engineering - Posts: 14121
We have activated your Sierra Chart account. You may need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-23 14:44:50

[2022-12-23 16:34:50] #32 [Go To First Post]
User691314 - Posts: 1
I am not able to activate my account. There is some problem with sms authentication. I have not received any sms code. It says Error [Failed to send code to number. sms already sent to the number] Can you please help me with this? Date Time Of Last Edit: 2022-12-23 16:38:49


SMS FAIL.PNG / V - Attached On 2022-12-23 16:34:34 UTC - Size: 15.07 KB - 70 views

[2022-12-23 18:28:32] #33 [Go To First Post]
John - SC Support - Posts: 31159
User691314: You received that message because you have already used a Sierra Chart trial under a different account name. You can still use the non-activated trial which gives you access with a limited number of symbols. Refer to the following: https://www.sierrachart.com/index.php?page=doc/TrialAccountsAndActivations.php#Intro For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-28 14:17:00] #34 [Go To First Post]
User430915 - Posts: 1
I am not receiving sms code to activate my trail. it says failed to send sms code. Could you please help me with this?

[2022-12-28 17:07:12] #35 [Go To First Post]
John - SC Support - Posts: 31159
User430915: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-29 16:55:57] #36 [Go To First Post]
User614237 - Posts: 1
I have the same problem that others have on this support board thread. I am not able to get the SMS code, response: { "ERROR":"Failed to send code to number. SMS already sent to number." } Please could you active the trial account for me as well.

[2022-12-29 17:15:40] #37 [Go To First Post]
Simon8787 - Posts: 7
Hello, I have same error message that sms was already sent. Please could you support me Regards,

[2022-12-29 18:01:03] #38 [Go To First Post]
John - SC Support - Posts: 31159
User614237: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-29 18:01:28] #39 [Go To First Post]
John - SC Support - Posts: 31159
Simon8787: Your account was activated due to a separate ticket you had opened. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-30 01:50:07] #40 [Go To First Post]
Halo - Posts: 1
Hello I have not received a code through SMS to activate my account Date Time Of Last Edit: 2022-12-30 01:51:53

[2022-12-30 12:24:51] #41 [Go To First Post]
User948559 - Posts: 9
Got the same error { "ERROR":"Failed to send code to number. SMS already sent to number." }

[2022-12-30 16:13:28] #42 [Go To First Post]
John - SC Support - Posts: 31159
Halo: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-30 16:17:18] #43 [Go To First Post]
John - SC Support - Posts: 31159
User948559: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-22 08:13:11] #44 [Go To First Post]
Carryina - Posts: 2
Dear Sierra Chart support, I did not receive my code either. Same problem as described above.

[2023-01-23 04:32:53] #45 [Go To First Post]
Sierra_Chart Engineering - Posts: 14121
Your account is activated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-23 09:20:46] #46 [Go To First Post]
mosaeed - Posts: 2
hello i am getting the same respond can you please activate my trial all CME instruments does not load

[2023-01-23 21:50:37] #47 [Go To First Post]
John - SC Support - Posts: 31159
mosaeed: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-31 14:33:10] #48 [Go To First Post]
KaosUNLTD - Posts: 1
Hello, I received an error "Failed to send code to number. SMS already sent for account." I didn't put in my country code and now it won't send me another code.

[2023-01-31 16:56:29] #49 [Go To First Post]
John - SC Support - Posts: 31159
KaosUNLTD: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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