Login Page - Create Account

Support Board


Date/Time: Wed, 19 Jan 2022 15:02:17 +0000



data and execution split second delay issue

View Count: 38

[2022-01-15 00:15:32]
User610117 - Posts: 20
I have been having problems with my data and executions having a split second delay that is impacting my trading. I already have had my internet provider out to check all the connections and have erased/clean installed windows 10.

What would be my next step in trying to figure out where my issue resides? Is there log files that I can submit to Sierra Chart to see if they can help with this issue?

Thank you in advance!
[2022-01-16 00:45:37]
Sierra Chart Engineering - Posts: 99786
We cannot help with CQG and we absolutely recommend you move to the Teton Order Routing Service:
Sierra Chart Teton Futures Order Routing


In the case of the Denali data feed, you can refer to the information here and see if it helps:
https://www.sierrachart.com/index.php?page=doc/helpdetails4.html#SierraChartExchangeDataFeeds
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-01-16 00:46:19

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account