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Date/Time: Mon, 27 Jun 2022 02:00:48 +0000



Can't logon to CME real time

View Count: 1135

[2014-04-07 03:14:50]
Tonkadad - Posts: 223
SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-04-06 17:13:04
Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:04
SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:04
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:05
Using username 0 | 2014-04-06 17:13:07
SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-04-06 17:13:07
Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:07
SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:07
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:07
Using username 0 | 2014-04-06 17:13:09
SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-04-06 17:13:09
Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:09
SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:09
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:09
Using username 0 | 2014-04-06 17:13:11
SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-04-06 17:13:11
Socket error on address resolution: Windows error code 11001: No such host is known. | 2014-04-06 17:13:11
SC Exchange Data: Disconnected from the server. | 2014-04-06 17:13:11
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-04-06 17:13:11
Using username 0 | 2014-04-06 17:13:13

[2014-04-07 03:37:00]
Sierra Chart Engineering - Posts: 103470
This is a DNS name resolution issue on your side.

Flush the DNS cache:
http://www.tech-recipes.com/rx/1600/vista_dns_cache_flush/

If that does not work restart your computer.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-04-07 04:50:21]
Tonkadad - Posts: 223
Flushed the cache, still same problem.
[2014-04-07 05:01:21]
Sierra Chart Engineering - Posts: 103470
Did you try restarting your computer?

We are using one of most reliable DNS services in the world with numerous servers all over the world. So we know the problem could not be on our side.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-04-07 05:10:49]
Tonkadad - Posts: 223
Yes restarted. Not sure what to do. How can I get IB working again?
[2014-04-07 05:15:18]
Sierra Chart Engineering - Posts: 103470
For the time being, disable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds.

After this reconnect to the data feed with the commands on the File menu, to use Interactive Brokers data.



The domain can be looked up:

ping scdf2.sierracharts.com

Pinging ds7.sierracharts.com [8.18.161.133] with 32 bytes of data:
Reply from 8.18.161.133: bytes=32 time=212ms TTL=110
Reply from 8.18.161.133: bytes=32 time=212ms TTL=110
Reply from 8.18.161.133: bytes=32 time=212ms TTL=110
Reply from 8.18.161.133: bytes=32 time=211ms TTL=110

Ping statistics for 8.18.161.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 211ms, Maximum = 212ms, Average = 211ms

At this point, we recommend contacting your ISP and tell them this host name cannot be resolved:
scdf2.sierracharts.com

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-04-07 05:15:40
[2014-04-07 05:27:37]
Tonkadad - Posts: 223
I can ping it.
imageping.PNG / V - Attached On 2014-04-07 05:27:28 UTC - Size: 10.87 KB - 300 views
[2014-04-07 05:30:36]
Tonkadad - Posts: 223
I am running ver. 1115, never had problems before, haven't added anything to my computer since Friday.
[2014-04-07 05:33:58]
Sierra Chart Engineering - Posts: 103470
OK sounds like a possibly a firewall problem.

Are you running any firewall software on the computer? The Windows firewall should not be a problem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-04-07 05:36:26]
Tonkadad - Posts: 223
nothing different from Friday
[2014-04-07 05:41:53]
Sierra Chart Engineering - Posts: 103470
If you are running something other than the Windows firewall, we recommend to try to disable it. More information about this can be found in help topic 1.2:
http://www.sierrachart.com/index.php?l=doc/helpdetails1.html

You may want to try to restart your computer into Safe Mode.

The meaning of the error encountered can be found here:
http://msdn.microsoft.com/en-us/library/windows/desktop/ms740668%28v=vs.85%29.aspx
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-04-07 05:50:35]
Tonkadad - Posts: 223
Restarted a second time is working now. Thank you for the prompt support, you are the best.

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