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GOOG - Charts Won't Update After Stock Split

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[2014-04-05 11:46:41] #1 [Go To First Post]
user58907 - Posts: 83
I have the same issue with IB and the SC Historical data service. Logs show data downloaded, charts do not update. SC Log for IB (see below for Historical Data Service log) Reloading all charts with filename: GOOG.scid \| 2014-04-05 07:40:22 HD Request # 98 - Downloading Intraday chart data for GOOG to the file GOOG.scid. Service: ib \| 2014-04-05 07:40:22 HD Request # 98 - Download start Date-Time: 2014-03-31 15:59:55.0 \| 2014-04-05 07:40:22 HD Request # 98 - Requesting a total of 4 days and 61227 seconds. \| 2014-04-05 07:40:22 HD Request # 98 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 320427. \| 2014-04-05 07:40:22 HD Request # 98 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-04-01 15:49:55 for GOOG \| 2014-04-05 07:40:22 HD Request # 98 - Processing historical data message from TWS \| 2014-04-05 07:40:24 HD Request # 98 - Receiving Intraday data for GOOG starting at 2014-03-31 15:50:00 \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 5 seconds, Percentage = 15.007499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 35 seconds, Percentage = 15.052499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 65 seconds, Percentage = 15.097499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 95 seconds, Percentage = 15.142499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 125 seconds, Percentage = 15.187499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 155 seconds, Percentage = 15.232499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 185 seconds, Percentage = 15.277499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 215 seconds, Percentage = 15.322499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 245 seconds, Percentage = 15.367499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 275 seconds, Percentage = 15.412499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 305 seconds, Percentage = 15.457499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 335 seconds, Percentage = 15.502499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 365 seconds, Percentage = 15.547499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 395 seconds, Percentage = 15.592499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 425 seconds, Percentage = 15.637499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 455 seconds, Percentage = 15.682499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 485 seconds, Percentage = 15.727499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 515 seconds, Percentage = 15.772499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 545 seconds, Percentage = 15.817499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 575 seconds, Percentage = 15.862499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 605 seconds, Percentage = 15.907499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 635 seconds, Percentage = 15.952499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 665 seconds, Percentage = 15.997499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 695 seconds, Percentage = 16.042499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 725 seconds, Percentage = 16.087499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 755 seconds, Percentage = 16.132499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 785 seconds, Percentage = 16.177499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 815 seconds, Percentage = 16.222499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 845 seconds, Percentage = 16.267499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 875 seconds, Percentage = 16.312499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 905 seconds, Percentage = 16.357499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 935 seconds, Percentage = 16.402499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 965 seconds, Percentage = 16.447499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 995 seconds, Percentage = 16.492499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1025 seconds, Percentage = 16.537499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1055 seconds, Percentage = 16.582499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1085 seconds, Percentage = 16.627499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1115 seconds, Percentage = 16.672499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1145 seconds, Percentage = 16.717499%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1175 seconds, Percentage = 16.762500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1205 seconds, Percentage = 16.807500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1235 seconds, Percentage = 16.852500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1265 seconds, Percentage = 16.897500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1295 seconds, Percentage = 16.942500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1325 seconds, Percentage = 16.987500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1355 seconds, Percentage = 17.032498%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1385 seconds, Percentage = 17.077500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1415 seconds, Percentage = 17.122498%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1445 seconds, Percentage = 17.167500%. \| 2014-04-05 07:40:24 HD Request # 98 - Historical error filtered for GOOG, Prior High = 1114.510010, Prior Low = 1114.510010, High = 556.900024, Low = 556.900024, Time Difference = 1475 seconds, Percentage = 17.212498%. \| 2014-04-05 07:40:24 HD Request # 98 - Timestamp of first Intraday data file record written: 2014-04-01 09:30:00 \| 2014-04-05 07:40:24 HD Request # 98 - Received 2020 records and wrote 760 records from 2014-03-31 09:30:00 to 2014-04-01 15:49:30. \| 2014-04-05 07:40:24 HD Request # 98 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 234027. \| 2014-04-05 07:40:39 HD Request # 98 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-04-02 15:49:55 for GOOG \| 2014-04-05 07:40:39 HD Request # 98 - Processing historical data message from TWS \| 2014-04-05 07:40:40 HD Request # 98 - Received 2020 records and wrote 1260 records from 2014-04-01 09:30:00 to 2014-04-02 15:49:30. \| 2014-04-05 07:40:40 HD Request # 98 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 147627. \| 2014-04-05 07:40:55 HD Request # 98 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-04-03 15:49:55 for GOOG \| 2014-04-05 07:40:55 HD Request # 98 - Processing historical data message from TWS \| 2014-04-05 07:40:56 HD Request # 98 - Received 2655 records and wrote 1895 records from 2014-04-02 09:30:00 to 2014-04-03 15:49:30. \| 2014-04-05 07:40:56 HD Request # 98 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 61227. \| 2014-04-05 07:41:11 HD Request # 98 - Requesting 1 Day of data at 30 secs with ending Date-Time at 2014-04-04 15:49:55 for GOOG \| 2014-04-05 07:41:11 HD Request # 98 - Processing historical data message from TWS \| 2014-04-05 07:41:13 HD Request # 98 - Received 2698 records and wrote 1737 records from 2014-04-03 07:49:30 to 2014-04-04 15:49:30. \| 2014-04-05 07:41:13 HD Request # 98 - IB Backfill - Seconds requested: 61227. Seconds Remaining: 0. \| 2014-04-05 07:41:28 HD Request # 98 - Requesting 61227 Seconds of data at 30 secs with ending Date-Time at 2014-04-05 08:50:22 for GOOG \| 2014-04-05 07:41:28 HD Request # 98 - Processing historical data message from TWS \| 2014-04-05 07:41:29 HD Request # 98 - Received 1858 records and wrote 500 records from 2014-04-03 18:59:30 to 2014-04-04 19:59:30. \| 2014-04-05 07:41:29 HD Request # 98 - Received 11251 records from 2014-03-31 15:50:00 to 2014-04-04 19:59:30 (4.2 days) and wrote 6152 records for GOOG \| 2014-04-05 07:41:44 HD Request # 98 - Intraday download COMPLETE for GOOG \| 2014-04-05 07:41:44 Real-time Intraday chart data file updates started for GOOG \| 2014-04-05 07:41:44 SC Historical Data Service Reloading all charts with filename: GOOG.scid \| 2014-04-05 07:39:32 HD Request # 126 - Downloading Intraday chart data for GOOG to the file GOOG.scid. Service: schd \| 2014-04-05 07:39:32 HD Request # 126 - Download start Date-Time: 2014-04-01 15:44:00.0 \| 2014-04-05 07:39:32 HD Request # 126 - Requesting historical Intraday Minute data for GOOG starting at 2014-04-01 15:44:00 (Exchange time). \| 2014-04-05 07:39:32 HD Request # 126 - Receiving Intraday data for GOOG starting at 2014-04-01 15:56:00 \| 2014-04-05 07:39:33 HD Request # 126 - Historical error filtered for GOOG, Prior High = 1131.459961, Prior Low = 1130.969971, High = 566.780029, Low = 566.780029, Time Difference = 720 seconds, Percentage = 16.080000%. \| 2014-04-05 07:39:33 HD Request # 126 - Historical error filtered for GOOG, Prior High = 1131.459961, Prior Low = 1130.969971, High = 568.450012, Low = 568.130005, Time Difference = 840 seconds, Percentage = 16.260000%. \| 2014-04-05 07:39:33 HD Request # 126 - Historical error filtered for GOOG, Prior High = 1131.459961, Prior Low = 1130.969971, High = 567.159973, Low = 567.159973, Time Difference = 900 seconds, Percentage = 16.350000%. \| 2014-04-05 07:39:33 HD Request # 126 - Timestamp of first Intraday data file record written: 2014-04-02 09:30:00 \| 2014-04-05 07:39:33 HD Request # 126 - Received 1112 records from 2014-04-01 15:56:00 to 2014-04-04 19:59:00 (3.2 days) and wrote 1109 records for GOOG \| 2014-04-05 07:39:33 HD Request # 126 - Intraday download COMPLETE for GOOG \| 2014-04-05 07:39:33 Real-time Intraday chart data file updates started for GOOG \| 2014-04-05 07:39:33

[2014-04-06 02:40:05] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to re-download the data. Use the Sierra Chart Historical Data Service. Open a chart for that symbol and then select Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-04-26 16:13:17] #3 [Go To First Post]
User72407 - Posts: 31
I followed these instructions, but the data, which appears to b current, only fills the left portion of the chart. Click and drag on the time scale only makes the bars smaller. How can I eliminate big white expansion area to the right, or pan over to see what may be hidden under the left margin of the chart? http://www.sierrachart.com/image.php?l=1398528565750.png


GOOG after split.snag - Attached On 2014-04-26 16:07:14 UTC - Size: 48.02 KB - 358 views

[2014-04-28 06:59:28] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 6: http://www.sierrachart.com/index.php?l=doc/helpdetails6.html Seems like you are experiencing a TD Ameritrade data problem. For the greatest reliability we recommend changing your Sierra Chart package to 3 which will then automatically use the Sierra Chart Historical Data Service for Historical Daily charts. You can do this through Help >> Account Control Panel. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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