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Date/Time: Fri, 19 Apr 2024 21:37:32 +0000

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delayed data

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[2021-12-09 15:18:34] #1 [Go To First Post]
User913831 - Posts: 37
Hi, I have made payment for real time data on the 2 of December, however this mornng (12/9) I am having delayed data. Can you help. Thanks

[2021-12-09 16:54:53] #2 [Go To First Post]
John - SC Support - Posts: 30976
Your verification of a live, funded, futures trading account ended on December 8, 2021. Therefore, you need to connect to your trading account in order to fulfill the verification for the CME Group. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-09 18:02:52] #3 [Go To First Post]
User913831 - Posts: 37
Thanks, For comming back to me, I have connected on sim on daily basis during this month, I just connected with my active account (i.e real not sim) for several minutes, still I have the issue i.e Delayed feed. Should I carry this querry with my broker or can you help? Thanks Best

[2021-12-09 18:22:02] #4 [Go To First Post]
John - SC Support - Posts: 30976
Your verification date did not update. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges When you say you switched to "real not sim", did you change your Data/Trade Service Settings, or did you just turn off the "Trade Simulation" mode? You need to change your Data/Trade Service settings to get connected to your live trading account. What broker/trading service do you use? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-12-09 21:51:58] #5 [Go To First Post]
User913831 - Posts: 37
Thx , works

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