Support Board
Date/Time: Wed, 25 Jun 2025 21:58:59 +0000
Reactivate Charts
View Count: 510
| [2021-12-06 19:39:41] |
| User730394 - Posts: 2 |
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I recently paid to restart with sierra charts, but my old charts are not updated; they are stuck on June 2019. How do I get them re-activated? Please help
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| [2021-12-06 22:51:55] |
| John - SC Support - Posts: 40605 |
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Make sure you are on a current version of the software. The most recent version is 2333. If you still have a problem after updating, then get us your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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