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Date/Time: Tue, 23 Apr 2024 01:18:42 +0000



Delayed Data

View Count: 422

[2021-12-06 16:26:13]
Ricardo Zurek - Posts: 17
Hi, I use Denali feed and I am receiving delayed data for the ES and CL. How do I fix this? I have tried to disconnect and reconnect several times but is doesn´t seem to work.
[2021-12-06 18:30:38]
John - SC Support - Posts: 31027
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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