Support Board
Date/Time: Tue, 16 Sep 2025 01:02:11 +0000
activation
View Count: 870
| [2021-12-01 09:54:11] |
| User894546 - Posts: 47 |
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Hi I have just paid $78 to pay for service package 10 advanced and cme non pro all contracts. I dont know how to activate this. Can you help please? Thanks |
| [2021-12-01 11:38:06] |
| User894546 - Posts: 47 |
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I have tried to change to package 10 but it is trying to charge me for a new package. I just would like to be on package 10 (46 dollars) with cme non pro data priced at 31.20 dollars. This is why I have credited my account 78 dollars.
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| [2021-12-01 12:46:40] |
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Service Package 10 is 36 USD per month and we have set your account to that. Changing the Service Package does not create a new charge. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-01 12:58:23] |
| User894546 - Posts: 47 |
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Sorry I meant package 11 as I would like the advanced features. Do i get a free month of cme non pro ehen i sign up to cme data? Can you send me the link to change packages myself Please? Thanks |
| [2021-12-01 13:13:58] |
| User894546 - Posts: 47 |
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I think I have made the changes myself. How do I change the setup to see live prices rather than delayed? Thanks |
| [2021-12-01 16:14:50] |
| John - SC Support - Posts: 41827 |
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You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 18:13:10] |
| User894546 - Posts: 47 |
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Can you please tell me how to connect my Philip Capital account to go live? Philip have told me that the Sierra set up is complete their end./ Thanks |
| [2021-12-02 19:29:07] |
| John - SC Support - Posts: 41827 |
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What trading service are you setup with through Philip Capital (CQG or Rithmic)? Once we know that, then we can point you to the proper Setup Instructions.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-02 19:39:34] |
| User894546 - Posts: 47 |
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I am not sure If I have understood this properly. I thought I have signed up to use Sierra chart Dom using Denali data?
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| [2021-12-02 20:08:03] |
| User894546 - Posts: 47 |
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Can you please confirm that Denali feed is what I need to trade live or am I missing something?
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| [2021-12-02 23:44:50] |
| John - SC Support - Posts: 41827 |
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Sorry, were you setup with the Teton Order Routing Service? If so, then you will need to follow the Setup Instructions at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 00:37:24] |
| User894546 - Posts: 47 |
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I dont know anything about teton order routing. I have paid for Package 11, Denali and cme. Do i need something else to trade using Sierra Chart? If so can you please explain what I need to do? Thanks |
| [2021-12-03 10:32:27] |
| User894546 - Posts: 47 |
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I have just opened a new Dom and I can see my Philip account number attached and live prices. However there are 2 issues. 1. My saved chartbooks from the trial period are not showing any prices (dom none whatsoever, chart only up to yesterday). 2. When I send an order with the newly opened Dom which is working, the order is rejected with the message "no position limit set for symbol". IS this something I set, you set or Philip set? Thanks |
| [2021-12-03 11:56:34] |
| User894546 - Posts: 47 |
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I dont know why the data range in file of all my saved chartbooks is "to 2021-12-02" Any new chart opened goes to todays date |
| [2021-12-03 12:28:59] |
| User894546 - Posts: 47 |
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I have had to re enter all the symbols for each chart and dom and now i have all live prices. I can enter orders in MESZ but cannot enter orders into MNQZ, NQZ, or ESZ. Philip have told me the issue is my/sierra end. Can you please help with this? |
| [2021-12-03 12:47:06] |
| User894546 - Posts: 47 |
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I can enter orders in MESZ but cannot enter orders into MNQZ, NQZ, or ESZ. Philip have told me the issue is my/sierra end. Where are the position limits set? Can you please help with this? |
| [2021-12-03 14:00:02] |
| User894546 - Posts: 47 |
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Can you please explain how to set position limits?
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| [2021-12-03 16:44:48] |
| John - SC Support - Posts: 41827 |
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You can set a per-symbol limit by modifying the entries for Trade Position Limit and/or Order Quantity Limit. Refer to the following for instructions on how to modify Symbol Settings: Global Symbol Settings: Instructions There is also a global setting for the Trade Position Limit which is on the Symbol Settings Page. Refer to the following: Global Symbol Settings: Use Global Trade Position Limit Also, if you are interested, refer to the following for the Global Profit/Loss Management: Global Profit/Loss Management For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-03 18:46:18] |
| User894546 - Posts: 47 |
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Thank you for your reply. Can I change the size or shape of the dom order ticket? |
| [2021-12-03 19:17:50] |
| John - SC Support - Posts: 41827 |
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We assume you are referring to the Position Order Line. You can change the information that is in it and the position and the coloring, but not the shape. To change what is displayed, refer to the information at the following link and the 13 items after it: Global Trade Settings Windows: Order Quantity (Global Settings >> Chart Trade Settings >> Working Orders >> Working Orders - Display) To change the position, refer to the information at the following link and the 3 items after it: Chart Settings: Align Order Cancel (X) Button to Right (Chart >> Chart Settings >> Trading menu) To change the size of the text, refer to the information at the following link and the following 13 items: Customizing Fonts, Colors, Line Styles, and Widths for Chart Trading, Chart DOM, and Trade DOM: Chart Trading Order Line Text Color For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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