Support Board
Date/Time: Thu, 26 Jun 2025 04:13:57 +0000
DTC server authorizes user then rejects historical request as
View Count: 792
| [2021-11-30 12:55:40] |
| User972768 - Posts: 166 |
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Hello Support, My Sierra Chart v2328 runs fine and shows perfect historical charts via "SC Data - All services". I'm also able to run secondary instance and connect it to primary via DTC protocol and get the same charts. Now I am attempting to connect to primary Sierra instance with my C++ client via DTC Binary protocol. This client was working fine with older versions (going back to pre-SCDateTime migration) and now has troubles with modern versions of Sierra. Here is what I observe: for HISTORICAL_PRICE_DATA_REQUEST of ESZ21-CME between Jan 1, 2021 and Dec 31, 2021 I'm getting HISTORICAL_PRICE_DATA_REJECT with RejectReasonCode=HPDR_GENERAL_REJECT_ERROR and RejectText="Request is not authorized". I have tried to play with different symbols / date ranges. Unfortunately, all comes to the same result. Could it be something with my Sierra account settings / subscriptions or it is just an issue with my code? Best regards |
| [2021-11-30 14:50:01] |
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This is not allowed by the CME.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-30 15:16:20] |
| User972768 - Posts: 166 |
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Thank you for quick response. How would I load historical data in this case? As MARKET_DATA_REQUEST and the rest? If it is CME restriction, how secondary instance gets around it? Thanks Date Time Of Last Edit: 2021-11-30 16:12:34
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| [2021-12-04 14:02:34] |
| User972768 - Posts: 166 |
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Hello Support, Could you please provide update? Thanks |
| [2021-12-05 11:48:12] |
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Historical data is not available outside of Sierra Chart. There is nothing we can do to help you. Please do not ask us further questions about CME market data rules. We cannot help the situation with these damn rules. They are absurdly stupid. Do not ask us further about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-12-05 12:02:41] |
| DabbaDo - Posts: 148 |
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What I do is read the .scid files. I think some others use tcp from within SC. FWIW
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