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Date/Time: Mon, 27 Mar 2023 23:55:50 +0000

Still receiving Delayed data with account verified and SC full

View Count: 267

[2021-11-30 00:19:51]
User287561 - Posts: 14
Hi, please take a look at my account and resolve this issue which I am currently facing.
Even though I have logged into CQG and SC full service several times I am receiving delayed data. Could you please resolve this problem for me?

[2021-11-30 01:50:21]
Sierra Chart Engineering - Posts: 104367
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. We only need to know just one symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-11-30 13:34:08]
User287561 - Posts: 14
Hello Sierra support.

Everything is back to normal now. But if it happens again I will let you know.

Thanks for the instant support.

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