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Date/Time: Sat, 20 Apr 2024 09:36:25 +0000

How to Post a Message for Support

NO real-time data coming thru

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[2021-11-29 17:53:50] #1 [Go To First Post]
tradercoach - Posts: 3
Traderplus ERROR added payments, all green, signed agreement's and NOT seeing real-time data in charts, please guide me. Using CQG-API symbol F.US.EPZ21

[2021-11-29 18:42:28] #2 [Go To First Post]
John - SC Support - Posts: 30976
Everything looks good on your account, therefore we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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