Support Board
Date/Time: Tue, 16 Sep 2025 06:22:25 +0000
EUREX data not working
View Count: 744
| [2021-11-17 11:12:48] |
| User834837 - Posts: 4 |
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Hello, I have paid for CME and EUREX data. The CME data works fine, however, the EUREX data does not seem to link up with Sierra and any EUREX info doesn't appear when I try and search for a specific symbol (per attached). Does anyone know how to resolve this? Regards |
 Screenshot 2021-11-17 at 11.08.28.png / V - Attached On 2021-11-17 11:12:26 UTC - Size: 237.48 KB - 166 views |
| [2021-11-17 11:39:56] |
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We see that your selected Service is set to the Sierra Chart Direct Order Routing Service. Did you just need to trade CME or did you also want to trade EUREX? Did you just require market data only for EUREX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-17 11:40:16
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| [2021-11-17 11:55:51] |
| User834837 - Posts: 4 |
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Hello - Yes I want Eurex market data as I want to trade the dax specifically.
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| [2021-11-17 16:38:00] |
| John - SC Support - Posts: 41827 |
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The reason why the EUREX is not showing is because the Teton Direct Order Routing Service does not support trading the EUREX. The immediate solution is to install a second Sierra Chart, which will have a default setting for the Current Selected Service of SC Data - All Services. You will be able to bring up symbols for both the CME Group and EUREX in this installation and you can continue to use your other installation for the CME Group. Refer to the following for instructions to install another Sierra Chart: Using Multiple Data and Trading Services at the Same Time If you want to trade EUREX, you will need to have a different account from the one you created with Stage 5. If you end up creating a separate account somewhere for trading EUREX, then you can setup that second installation for that trading account. We will also check into allowing the EUREX data to be accessible when your service is set to the Teton Direct Order Routing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-17 16:49:33] |
| User834837 - Posts: 4 |
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Thanks John - I'll look into that. Kind regards |
| [2021-11-17 20:20:35] |
| Sierra_Chart Engineering - Posts: 20894 |
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We have now added EUREX symbols for the Teton order routing service. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-11-17 20:20:49
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