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Direct MessagesDate/Time: Sat, 20 Apr 2024 05:26:54 +0000
Wrong P/L ( Critical bug)
View Count: 454
| [2021-11-11 17:06:26] |
| User200142 - Posts: 3 |
|
Greetings Sierra team ! I'm using Denali data provider and when i put an order the "P/L" shows me a gain/loss which is wrong by sometimes more than 10 ticks . For exemple Let say i'm at DPL : 0 in first place 1- My "P/L" will show me 15 ticks profit. 2- I flatten my position. 3- My DPL will show me -1 tick and sometime -2 ticks. Even on the graph, the line of my position is not where it should be. On the screen below i put my order at 4652.25 and be executed, and it shows me a position at 4651.75 and all the calculation from this is wrong then. Even my TP at 4653.50 is not executed. Thanks Best |
Private File |
| [2021-11-11 17:31:24] |
| John - SC Support - Posts: 30976 |
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You are viewing delayed streaming data, not real-time data. You need to go through the Setup Instructions for the Denali Exchange Data Feed in order to get the data fully setup. You will find the instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-11 18:15:01] |
| User200142 - Posts: 3 |
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it's weird because i have the "[m] on my graphics tho
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| [2021-11-11 18:26:26] |
| John - SC Support - Posts: 30976 |
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Yes, because you are getting the data from us. But it is the delayed data, not the real-time data. You should see the word "Delayed" in the Title Bar, or you might have an item in the Chart Header that says "DD:" and it should show you the "Data Delay" time (which should be 10:10).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-11 18:43:51] |
| User200142 - Posts: 3 |
|
Many thanks for your explaination. I took the package 11 , what am i supposed to activate on this ? https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#ResultBox |
| [2021-11-11 19:09:11] |
| John - SC Support - Posts: 30976 |
|
It just depends on what you need for the exchanges and whether you need Market Depth data or not. We see that you have activated the Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts. Therefore, you will have access to all the symbols that are traded within the CME Group, but you will not get the Market Depth data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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