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Date/Time: Tue, 18 Jun 2024 01:15:52 +0000

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Failure to load data

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[2021-11-11 15:15:21] #1 [Go To First Post]
User875612 - Posts: 5
I get an error message saying failed to load data, unsupported protocol version When I load 6G (gbp futures) and oil

[2021-11-11 16:20:58] #2 [Go To First Post]
John - SC Support - Posts: 32414
We need to see your message log with the exact error. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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