Support Board
Date/Time: Mon, 15 Sep 2025 23:06:19 +0000
Live Prices - Stopped Working
View Count: 678
| [2021-11-10 09:41:57] |
| User224988 - Posts: 5 |
|
Hello, Live prices where working until yesterday mid-day. Currently chart updates all historic data only. Best Jason |
| [2021-11-10 15:28:48] |
| John - SC Support - Posts: 41827 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-10 15:43:31] |
| User224988 - Posts: 5 |
|
Thank you John. UB-202112-ECBOT-USD The message log is below Reading Internal Order ID file. | 2021-11-10 15:36:25.549 Reading Trade Orders file. | 2021-11-10 15:36:25.653 Reading Trade Positions file. | 2021-11-10 15:36:25.653 Reading Trade Account Data files. | 2021-11-10 15:36:25.654 UDPListener (1496). Port 22904 | Listening on UDP port 22904. | 2021-11-10 15:36:25.680 Software version: 2326 64-bit | 2021-11-10 15:36:25.680 Primary Thread ID: 592 | 2021-11-10 15:36:25.680 Usage end date: 2022-05-06 | 2021-11-10 15:36:25.680 Enabled for: Advanced Features 2. | 2021-11-10 15:36:25.680 Enabled for: Sierra Chart Historical Data Service. | 2021-11-10 15:36:25.680 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-11-10 15:36:25.680 Enabled for: Delayed Denali Exchange Data Feed. | 2021-11-10 15:36:25.680 Enabled for exchange2: CME (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: CBOT (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: COMEX (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-11-10 15:36:25.680 Enabled for exchange2: fairx_exchange.data | 2021-11-10 15:36:25.680 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-11-10 15:36:25.680 Current selected Data/Trading service: SC Data - All Services | 2021-11-10 15:36:25.680 Custom symbol settings values: enabled | 2021-11-10 15:36:25.680 Chart Update Interval: 500 | 2021-11-10 15:36:25.680 Intraday Data Storage Time Unit: 0 | 2021-11-10 15:36:25.680 Time Zone: +00:00:00 (UTC+00) | 2021-11-10 15:36:25.680 2021-11-10 15:36:25 Local computer time in UTC | 2021-11-10 15:36:25.680 2021-11-10 15:36:25 Local computer time in SC Time Zone | 2021-11-10 15:36:25.680 2021-11-10 15:36:25 Server time in UTC | 2021-11-10 15:36:25.680 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-11-10 15:36:25.680 Program path: C:\SierraChart\ | 2021-11-10 15:36:25.680 Data Files path: C:\SierraChart\Data\ | 2021-11-10 15:36:25.680 OS Version Number: 10.0 | 2021-11-10 15:36:25.681 Locale Setting: C | 2021-11-10 15:36:25.681 DLLs: OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2021-11-10 15:36:25.681 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta | 2021-11-10 15:36:25.681 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-11-10 15:36:25.706 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-11-10 15:36:25.754 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-11-10 15:36:25.859 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-11-10 15:36:25.859 Received 5 login tokens. | 2021-11-10 15:36:25.962 Symbol settings MD5 received. Request ID: 1. | 2021-11-10 15:36:26.417 Symbol settings are up-to-date for scdataallservices. | 2021-11-10 15:36:26.417 SC Data - All Services | Connected to server complete. | 2021-11-10 15:36:32.095 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 Triggering next historical data download in queue. | 2021-11-10 15:36:32.096 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 No download requests in the queue to start downloads for. | 2021-11-10 15:36:32.119 Loading DLL: C:\SierraChart\Data\OrderFlowLabs.com.dll (OrderFlowLabs.com_64.dll). Handle: 7ff8a6c80000 | 2021-11-10 15:37:30.984 UB-202112-ECBOT-USD [CV] 500 Trades #1 | Reloading chart. | 2021-11-10 15:37:31.006 UB-202112-ECBOT-USD [CV] 500 Trades #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2021-11-10 15:37:31.006 UB-202112-ECBOT-USD [CV] 500 Trades #1 | There are no continuous futures contract symbols. Loading data normally. | 2021-11-10 15:37:31.006 SC Data - All Services | Starting real-time market data updates for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:37:31.507 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: UB-202112-ECBOT-USD | 2021-11-10 15:37:31.507 SC Data - All Services | Requesting security definition data for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:37:31.507 No historical data client is currently set to download historical Intraday data for UB-202112-ECBOT-USD. | 2021-11-10 15:37:31.507 Real-time Intraday chart data file updates started for UB-202112-ECBOT-USD | 2021-11-10 15:37:31.507 Intraday chart data file opened for UB-202112-ECBOT-USD | 2021-11-10 15:37:31.507 File >> Disconnect selected. | 2021-11-10 15:39:06.947 SC Data - All Services | Disconnected. | 2021-11-10 15:39:06.950 SC Data - All Services | Connected to server complete. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 Triggering next historical data download in queue. | 2021-11-10 15:39:21.125 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 No download requests in the queue to start downloads for. | 2021-11-10 15:39:21.128 SC Data - All Services | Starting real-time market data updates for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:39:21.567 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: UB-202112-ECBOT-USD | 2021-11-10 15:39:21.567 SC Data - All Services | Requesting security definition data for: UB-202112-ECBOT-USD. ID: 1 | 2021-11-10 15:39:21.567 No historical data client is currently set to download historical Intraday data for UB-202112-ECBOT-USD. | 2021-11-10 15:39:21.567 Real-time Intraday chart data file updates started for UB-202112-ECBOT-USD | 2021-11-10 15:39:21.567 Intraday chart data file opened for UB-202112-ECBOT-USD | 2021-11-10 15:39:21.567 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2021-11-10 15:41:10.885 The message log has been sent to support. | 2021-11-10 15:41:10.885 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2021-11-10 15:41:10.885 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2021-11-10 15:41:10.885 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2021-11-10 15:41:11.361 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2021-11-10 15:41:11.616 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-11-10 15:41:11.616 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-11-10 15:41:11.690 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-11-10 15:41:11.690 |
| [2021-11-10 16:16:54] |
| John - SC Support - Posts: 41827 |
|
We just answered this here: Live Prices - Stopped working For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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