Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 20 Apr 2024 09:41:22 +0000
Receiving Delayed Data
View Count: 589
| [2021-11-01 14:01:48] |
| JTB.ES - Posts: 5 |
|
Realize it is first of the month and so I followed these directions.... Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees I think I followed them properly and I am still getting delayed data. I also use SC/TT Order Routing and saw the following "If you have a trading account for the Sierra Chart Order Routing Service, assigned to your Sierra Chart account, it is not necessary to connect once a month to a trading account since it is already known that you have a trading account. In this case the real time CME data will already be authorized." So I am again not sure why this even happened? I have only been trading on SIM but I do have a funded account so maybe trading on SIM messes it up? I have tried to follow all the documentation but I am stuck. Thanks for your help! |
| [2021-11-01 14:10:47] |
| |
|
Reactivate the exchange you require from here: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices There must not have been a sufficient Services Balance on your account at the time it would have renewed immediately at the beginning of the month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-11-01 14:14:58] |
| JTB.ES - Posts: 5 |
|
That worked! I updated my balances this morning so it didn't update before it cut off. Thanks!
|
To post a message in this thread, you need to log in with your Sierra Chart account: