Login Page - Create Account

Support Board

Date/Time: Thu, 30 Mar 2023 08:34:34 +0000

Receiving Delayed Data

View Count: 411

[2021-11-01 14:01:48]
JTB.ES - Posts: 5
Realize it is first of the month and so I followed these directions....

Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

I think I followed them properly and I am still getting delayed data.

I also use SC/TT Order Routing and saw the following "If you have a trading account for the Sierra Chart Order Routing Service, assigned to your Sierra Chart account, it is not necessary to connect once a month to a trading account since it is already known that you have a trading account. In this case the real time CME data will already be authorized."

So I am again not sure why this even happened?

I have only been trading on SIM but I do have a funded account so maybe trading on SIM messes it up?

I have tried to follow all the documentation but I am stuck.

Thanks for your help!
[2021-11-01 14:10:47]
Sierra Chart Engineering - Posts: 104367
Reactivate the exchange you require from here:

There must not have been a sufficient Services Balance on your account at the time it would have renewed immediately at the beginning of the month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-11-01 14:14:58]
JTB.ES - Posts: 5
That worked! I updated my balances this morning so it didn't update before it cut off. Thanks!

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account