Support Board
Date/Time: Thu, 26 Jun 2025 22:05:47 +0000
Can't connect to data
View Count: 612
| [2021-10-29 15:13:28] |
| GPM2000 - Posts: 14 |
|
Hello, I'm unable to connect to my data. I have Denali data, trading connected to One Up Rithmic. I don't know if I was disconnected due to funds in my account originally. I have topped up my account and there are sufficient funds now, but I still can't connect to any data Thank you |
| [2021-10-29 16:06:25] |
| John - SC Support - Posts: 40626 |
|
Everything on your account looks good. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 16:31:55] |
| GPM2000 - Posts: 14 |
|
Software version: 2315 64-bit | 2021-10-29 12:28:49.059 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce GTX 1660 SUPER/PCIe/SSE2) | 2021-10-29 12:28:49.061 Primary Thread ID: 10812 | 2021-10-29 12:28:49.061 Usage end date: 2021-12-14 | 2021-10-29 12:28:49.061 Enabled for: Advanced Features 2. | 2021-10-29 12:28:49.061 Enabled for: Sierra Chart Historical Data Service. | 2021-10-29 12:28:49.061 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-29 12:28:49.061 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-29 12:28:49.061 Enabled for exchange2: CME (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: CBOT (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: COMEX (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-10-29 12:28:49.061 Enabled for exchange2: fairx_exchange.data | 2021-10-29 12:28:49.061 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-29 12:28:49.061 Current selected Data/Trading service: Rithmic Direct - DTC | 2021-10-29 12:28:49.061 Custom symbol settings values: enabled | 2021-10-29 12:28:49.061 Chart Update Interval: 500 | 2021-10-29 12:28:49.061 Intraday Data Storage Time Unit: 0 | 2021-10-29 12:28:49.061 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-29 12:28:49.061 2021-10-29 16:28:49 Local computer time in UTC | 2021-10-29 12:28:49.061 2021-10-29 12:28:49 Local computer time in SC Time Zone | 2021-10-29 12:28:49.061 2021-10-29 14:49:24 Server time in UTC | 2021-10-29 12:28:49.061 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-10-29 12:28:49.061 Program path: C:\SierraChart3\ | 2021-10-29 12:28:49.061 Data Files path: C:\SierraChart3\Data\ | 2021-10-29 12:28:49.061 OS Version Number: 10.0 | 2021-10-29 12:28:49.061 Locale Setting: C | 2021-10-29 12:28:49.061 DLLs: sst_ateam_64.dll, SST_ATEAM_RX_64.dll, sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2021-10-29 12:28:49.061 Allowed protected custom studies: SST_ATEAM, SST_ATEAM_PS, SST_FreeBundle | 2021-10-29 12:28:49.061 File >> Disconnect selected. | 2021-10-29 12:28:55.622 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:28:55.622 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:28:55.623 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:06.473 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:06.475 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:06.475 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:06.475 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:06.475 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:06.573 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:06.573 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:06.573 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:06.573 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:06.663 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:06.683 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:06.683 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:06.683 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:06.683 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:06.756 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:06.756 DTC Client socket (1) | Closed. | 2021-10-29 12:29:06.756 WSACleanup called. | 2021-10-29 12:29:06.929 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:06.929 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:06.929 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:06.930 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:06.930 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:11.118 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:11.120 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:11.121 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:11.121 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:11.121 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:11.218 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:11.219 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:11.219 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:11.219 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:11.307 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:11.318 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:11.319 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:11.319 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:11.319 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:11.400 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:11.400 DTC Client socket (1) | Closed. | 2021-10-29 12:29:11.400 WSACleanup called. | 2021-10-29 12:29:11.519 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:11.528 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:11.529 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:11.529 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:11.529 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:15.700 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:15.702 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:15.702 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:15.702 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:15.702 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:15.869 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:15.869 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:15.869 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:15.869 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:15.939 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:15.962 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:15.962 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:15.962 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:15.962 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:16.032 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:16.032 DTC Client socket (1) | Closed. | 2021-10-29 12:29:16.032 WSACleanup called. | 2021-10-29 12:29:16.209 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:16.210 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:16.210 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:16.210 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:16.210 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:20.425 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:20.427 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:20.427 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:20.427 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:20.428 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:20.545 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:20.545 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:20.545 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:20.545 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:20.615 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:20.615 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:20.615 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:20.615 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:20.615 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:20.708 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:20.708 DTC Client socket (1) | Closed. | 2021-10-29 12:29:20.708 WSACleanup called. | 2021-10-29 12:29:20.812 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:20.813 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:20.813 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:20.813 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:20.814 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 12:29:25.007 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 12:29:25.009 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 12:29:25.010 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 12:29:25.010 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 12:29:25.010 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 12:29:25.104 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 12:29:25.104 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 12:29:25.104 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 12:29:25.104 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 12:29:25.196 DTC Client socket (1) | CloseSocket call. | 2021-10-29 12:29:25.202 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 12:29:25.202 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 12:29:25.202 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:25.202 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 12:29:25.300 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 12:29:25.300 DTC Client socket (1) | Closed. | 2021-10-29 12:29:25.300 WSACleanup called. | 2021-10-29 12:29:25.425 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 12:29:25.426 DTC Client socket (0) | CloseSocket call. | 2021-10-29 12:29:25.426 Rithmic Direct - DTC | Disconnected. | 2021-10-29 12:29:25.427 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 12:29:25.427 |
| [2021-10-29 16:36:22] |
| GPM2000 - Posts: 14 |
|
Thanks, connection restored
|
| [2021-10-29 16:45:43] |
| John - SC Support - Posts: 40626 |
|
We have heard back from Rithmic and they state that they have fixed the issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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