Support Board
Date/Time: Sat, 01 Nov 2025 18:56:05 +0000
Chart
View Count: 528
| [2021-10-26 10:17:21] |
| User657856 - Posts: 61 |
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Good day. I cannot start the "Not connected" chart due to an error: Connection error message from service: TransAct WS / Account logon error: -1 (-1) / Data-Time: 2021-10-26 11:59:35. What to do? Bogdan Nominaniuk (52575) |
| [2021-10-26 15:07:22] |
| John - SC Support - Posts: 42699 |
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Refer to the information at the following link regarding that message: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-26 16:06:53] |
| User657856 - Posts: 61 |
|
Thanks to your instructions, the chart was launched. I am very grateful. Kind regards Bogdan Nominaniuk |
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