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Direct MessagesDate/Time: Sat, 18 May 2024 17:04:13 +0000
Unable to open chart settings in GC or CL Dom
View Count: 603
| [2021-10-26 01:13:46] |
| User377342 - Posts: 14 |
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> I wish to sign up for your fee-based engineer support to resolve my > technical issue this morning. > > I am unable to open the chart settings in my Sierra DOM for my GC or CL charts. All I am getting > is a blank screen for the DOM that is flashing. > > I keep getting the message "Error creating the Trade Window" followed > by the date and time. I am unable to copy the message screen. It > just pings back at me as when it is locked. > > Earlier this morning I did get the DOM to appear, but when I went into > Chart Settings to change from points to currency, again all I had was > a blank screen. > > I have reset, reloaded and rebooted all to no avail. > > Now as of 0900 CDT, I only have a blank screen for the DOM. Can you > advise what I need to do to reset and get my DOM back to be workable. > > Thank you in advance for a prompt reply. > > Sincerely, > Date Time Of Last Edit: 2021-10-26 02:38:31
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| [2021-10-26 14:23:35] |
| John - SC Support - Posts: 31704 |
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Please enter your phone number at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then let us know when would be a good time for us to call and connect to your system to take a look. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-26 23:10:06] |
| User377342 - Posts: 14 |
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I had to go in a different direction and set up all new charts to get up and running. Thank you. |
| [2021-10-27 21:25:17] |
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One thing to be aware of is the issue described here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.40 - Dialog Windows Do Not Display (30.40 - Dialog Windows Do Not Display) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-27 21:25:33
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