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Direct MessagesDate/Time: Sat, 18 May 2024 10:08:41 +0000
need remote assistance
View Count: 574
| [2021-10-25 15:06:16] |
| User427561 - Posts: 217 |
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Need remote assistance to; 1-review my present setup 2-1mt countdown timer not working 3- pointer behavior 4 best data feed for my needs currently using new Lenovo computer with an I5 generation intel setup with 250gig ssd HD. 22 meg memory My phone # is (904)272-3407 Thank you Date Time Of Last Edit: 2021-10-25 15:26:19
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| [2021-10-25 16:55:14] |
| John - SC Support - Posts: 31704 |
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For the kind of issues you are having, we recommend using Diana Pena. She had responded in one of your other posts. But here is her website again: https://www.buymeacoffee.com/dianapena For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 17:21:17] |
| User427561 - Posts: 217 |
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I dont want to pay $60 every time I need support from Sierra, plus Diana tough to reach if at all.
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| [2021-10-25 18:02:53] |
| John - SC Support - Posts: 31704 |
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We are going to charge more for our time, and we just do not have time to help with general setup issues. We have responded to your Countdown Timer issue, and we will work with you to a conclusion on that, since it is an incorrect functioning. But the other items are not something we can spend time on. We have partnered with Diana for exactly this kind of situation. She was out last week, but she should be available this week. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-25 19:15:21] |
| User427561 - Posts: 217 |
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Diana response is: Im busy now will call you in a few hours.... Is that what you partnered with Diana for? Idont know where myself I'll be in a few hours either!and I cant spend my day waiting or chasing Diana. Meanwhile Im down $60 for that. Thank you very much for your help
Date Time Of Last Edit: 2021-10-25 19:25:40
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| [2021-10-26 00:18:41] |
| User427561 - Posts: 217 |
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I saw a note on my iphone that you contacted me asking best time to call tomorrow 10/26 and my response is as follows; Best time?: any time from 8-10 EST I'm in Jacksonville #FL and my phone# is [number removed for privacy] hope this answers your question. Thank you ps: if inconvenient let me know your time zone an ill reschedule a more convenient time for both of us thanks Date Time Of Last Edit: 2021-10-26 00:45:49
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| [2021-10-26 00:45:17] |
| John - SC Support - Posts: 31704 |
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We will call you tomorrow around 9:30 Eastern US time. This is in relation to the Countdown Timer issue you are having.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-26 13:39:47] |
| John - SC Support - Posts: 31704 |
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Talked to customer. The problem was that the chart was a Range Chart set to countdown in time. The customer does not know how it changed to a Range chart, so we changed it back to a 1 minute chart and that solved the problem.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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