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1 minut countdown timer stuck at zero and does not count down.

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[2021-10-21 14:41:09] #1 [Go To First Post]
User427561 - Posts: 217
1 minute countdown timer stuck at zero and does not count down. 5minute counter works fine. deleting and reinstalling 1 minute timer does not help either. any suggestion?

[2021-10-21 14:55:26] #2 [Go To First Post]
John - SC Support - Posts: 31131
Refer to the following for the most likely issue: Countdown Timer: Inaccurate Countdown Time Value or Amount Remaining \| Countdown Time Not Changing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-21 15:27:17] #3 [Go To First Post]
User427561 - Posts: 217
but i did not disturb any settings as far as the countdown timer is concerned. doesdid it revere by itself? and how come the 5 mt timer was not affected?. how do I get to this timer setting to chhange to yes ?

[2021-10-21 17:18:53] #4 [Go To First Post]
John - SC Support - Posts: 31131
We do not know if/how anything changed. Which timer setting are you trying to change that is not changing? Or what is the specific problem you are having related to changing a value on the Countdown Timer? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-23 18:58:45] #5 [Go To First Post]
User427561 - Posts: 217
can you lead me in the global tool settig what to look for as to the timer not counting while the 5mt timer works fine?I could not find any setting regarding my problem. Date Time Of Last Edit: 2021-10-23 19:00:12

[2021-10-25 15:24:23] #6 [Go To First Post]
John - SC Support - Posts: 31131
On the 1 minute chart for the Countdown Timer, set the Input for Display Continuous Time Countdown Based on Real-Time Clock to No. Let us know if that resolves your problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-25 15:45:17] #7 [Go To First Post]
User427561 - Posts: 217
could you please spellout the key stokes for:display continious...1mtchart for the countdown timer,clivk by click like chart... /etc..../ etc.../ i.e. how do I get to display cntinuous .... 1mt chart timer for...... where is the line located I need to look at and change? Date Time Of Last Edit: 2021-10-25 16:27:16

[2021-10-25 17:27:01] #8 [Go To First Post]
John - SC Support - Posts: 31131
Go to your 1 minute chart and ensure that it is the active chart, then do the following: - Select Analysis >> Studies - Select the Countdown Timer study in the right-hand pane of the Studies window that just came up. - Select the Settings button on that window. - On the 4th Input from the top, which is named Display Continuous Time Countdown Based on Real-Time Clock ensure that the setting is set to No. If it is not already no, then select that line and change it to No at the bottom of the page. - Select OK to close that window. Let us know if this resolves your issue. If the above does not resolve your issue, then try removing the study and adding it back on and ensure that the setting as noted above is set to No. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-25 17:41:53] #9 [Go To First Post]
User427561 - Posts: 217
i did what you sggested... with no result.it was at yes put it to no. deleted and reinstalled coundown timer stll stuck at zeroo and not counting down. Date Time Of Last Edit: 2021-10-25 17:55:09

[2021-10-25 18:03:51] #10 [Go To First Post]
John - SC Support - Posts: 31131
Please attach a chartbook that has a copy of that chart in it with just the Countdown Timer on it. Refer to the following instructions for how to attach a single chart: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-25 18:45:36] #11 [Go To First Post]
User427561 - Posts: 217
im afraid what the link youre referring me to, is too difficult for me to follow and would probably confuse the matter even more. I think if I gave you access to my computer it would facilitate this matter altogether. let me know, my number is [Number removed for privacy] Date Time Of Last Edit: 2021-10-25 23:55:37

[2021-10-25 18:45:37] #12 [Go To First Post]
User427561 - Posts: 217
im afraid what the link youre referring me to, is too difficult for me to follow and would probably confuse the matter even more. I think if I gave you access to my computer it would facilitate this matter altogether. let me know, my number is [Number removed for privacy] Date Time Of Last Edit: 2021-10-25 23:55:24

[2021-10-25 23:56:15] #13 [Go To First Post]
John - SC Support - Posts: 31131
Let us know when would be the best time for us to call tomorrow (Tuesday October 26, 2021) and what time zone you are specifying the time within. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-10-26 01:56:37] #14 [Go To First Post]
User427561 - Posts: 217
for Jon tomorrow10/26 9:30 am est will be fine for the call

[2021-10-26 13:42:54] #15 [Go To First Post]
User427561 - Posts: 217
FOR jOHN THANKS FOR YOUR ASSISTANCE DETECTING AND RESETTING THE rANGE SETTING TO 1 MT. PRBLEM SOLVED. THANLKS FOR YOUR HELP.

[2021-10-27 19:02:08] #16 [Go To First Post]
User427561 - Posts: 217
for john can you please give me the key strkes to get to the range setting window you adjusted?this is just for my information and education thanks.

[2021-10-27 23:22:10] #17 [Go To First Post]
John - SC Support - Posts: 31131
- Select Chart >> Chart Settings. - Change the Time Period per Bar to one of the Range chart options. The basic one is Range per Bar - Standard (in Ticks). - After making that selection, you can then enter the number of ticks in the field just below the above. - Select OK. You're all done. The documentation for this can be found here: Chart Settings: Intraday Chart Bar Period >> Bar Period Type >> Range Per Bar - Standard (in ticks) (Chart >> Chart Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-27 23:22:58

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