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Date/Time: Fri, 29 Mar 2024 12:19:47 +0000



Rithmic permission Denied

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[2021-10-20 13:52:56]
S-A-77 - Posts: 20
Hello,

I'm trying to sign into one of my accounts and every time I put the login details in I get an error which says Connection error message from service: Rithmic Direct - DTC Logon error received from server:permission denied Date-Time 2021-10-20 09:50:17

The connection was working perfectly fine when using Rithmic last week then suddenly I started getting this error.

Also I can seem to find MES capital's server connection under Rithmic Direct - DTC
[2021-10-20 13:55:41]
S-A-77 - Posts: 20
*can't seem to find MES capital's server
[2021-10-20 15:07:25]
John - SC Support - Posts: 30444
The list of servers is controlled by Rithmic, we just ask them for the list of servers to display. Therefore, you would need to ask MES Capital and/or Rithmic as to why the server is not showing.

If you are still having an issue with the connection, then that is a Rithmic error. The implication is that either your Username or Password are incorrect. You would need to check with your broker on this and ensure you have the correct information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-22 12:48:35]
S-A-77 - Posts: 20
I have spoken to Rithmic and they said they will see if they can add the MES capital server to the server list ASAP.

Is there a way to know when it is added to the server list on sierra chart?
[2021-10-22 16:38:25]
John - SC Support - Posts: 30444
Is there a way to know when it is added to the server list on sierra chart?

Only by going to the Data/Trade Service Settings and checking the server list to see if it is in there.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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