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Date/Time: Fri, 03 Dec 2021 16:52:21 +0000



My SC account cannot show live Nasdaq Stock data

[2021-10-20 12:45:18]
User513952 - Posts: 56
On my SC platform, all Nasdaq stock live market data cannot show (no live bars appear on the chart), but Futures and NYSE stock data can properly show live data. Please help to solve it.

When I try to Delete and download data (AAPL) on SC, it popped out an error message shown attached.

http://www.sierrachart.com/image.php?Image=1634735930877.png

But for FB, the data is normal:
http://www.sierrachart.com/image.php?Image=1634736043247.png

Thanks. Charlie
Date Time Of Last Edit: 2021-10-20 13:21:49
[2021-10-20 15:02:25]
John - SC Support - Posts: 12484
We are more surprised that you were able to get data for Facebook, then the issue with Apple. You are using Interactive Brokers and they have a complex system for defining symbols. Refer to the following:
https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#StockFormat

For any help beyond the above, you will need to ask Interactive Brokers for how to setup the symbol.

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