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Date/Time: Thu, 18 Aug 2022 10:43:23 +0000



Connectivity/Routing Issue for Some Users to Certain Sierra Chart Servers OCtober

View Count: 247

[2021-10-20 10:57:07]
JR2R - Posts: 18
The same issue that occured with sierra chart data feed for FXCM has occured again. The server keeps on timing out. It occured 2 days ago but corrected itself. But now today from 11:30 BST it has stopped working for all FX cash data feed on FXCM. Please resolve this.
[2021-10-20 11:10:50]
Sierra Chart Engineering - Posts: 104220
We are looking into this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-10-20 11:11:10
[2021-10-20 15:35:10]
JR2R - Posts: 18
Hi this has been resolved now, but it is very inconvinient to pay for a service and then have it crash when you're about to enter a position and do business in the market. So please for future references can you have fail safes in place to avoid another connectivity issue.
Date Time Of Last Edit: 2021-10-20 15:35:49

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