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Date/Time: Fri, 03 Dec 2021 16:41:52 +0000

Connectivity/Routing Issue for Some Users to Certain Sierra Chart Servers OCtober

[2021-10-20 10:57:07]
JR2R - Posts: 18
The same issue that occured with sierra chart data feed for FXCM has occured again. The server keeps on timing out. It occured 2 days ago but corrected itself. But now today from 11:30 BST it has stopped working for all FX cash data feed on FXCM. Please resolve this.
[2021-10-20 11:10:50]
Sierra Chart Engineering - Posts: 98792
We are looking into this now.
Sierra Chart Support - Engineering Level

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If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-10-20 11:11:10
[2021-10-20 15:35:10]
JR2R - Posts: 18
Hi this has been resolved now, but it is very inconvinient to pay for a service and then have it crash when you're about to enter a position and do business in the market. So please for future references can you have fail safes in place to avoid another connectivity issue.
Date Time Of Last Edit: 2021-10-20 15:35:49

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