Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 15:19:42 +0000



Unable to login to Sierra chart

View Count: 420

[2021-10-19 17:21:16]
User513302 - Posts: 2
I have just started the trial today once I figured that I can run sierra chart on mac using crossover.
However when I logged in i am unable to load any chart for the symbols. I could see a red tab at the top saying "Not connected" even though I am logged in
See attached screenshot. My account seems to be showing as not activated for the trial.

Can you help fix the issue.

Kind Regards
[2021-10-19 17:43:03]
John - SC Support - Posts: 30414
When you try to get a trial on a Mac, it automatically gets rejected by our Trial Analyzer since the Computer Hardware ID is NULL. We have manually reset the trial for you, so you should be good now.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-19 17:48:07]
User513302 - Posts: 2
Thanks. I can now login and load charts

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account