Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 20:41:35 +0000



Error message CBOT historical intraday data

View Count: 301

[2021-10-18 15:03:58]
User789794 - Posts: 2
I suddenly cannot access to my CBOT data.
I am with Rithmic.

I got the following message:
Download Failed
Error downloading historical Intraday data for UBZ1.CBOT.
Historical data logon error: Permission denied.

Could you please help?
[2021-10-18 16:10:07]
John - SC Support - Posts: 30444
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account