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Date/Time: Wed, 24 Apr 2024 00:03:45 +0000

How to Post a Message for Support

data problems

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[2021-10-15 15:05:44] #1 [Go To First Post]
g4500 - Posts: 25
Hi Since 30 mns my charts are not receiving any data. I ve been checking on Sierra webpage and look like everything is ok. Can you help me ?

[2021-10-15 16:34:38] #2 [Go To First Post]
John - SC Support - Posts: 31059
Everything on your account looks good. There are not any problems with the Denali Exchange Data Feed. Therefore, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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