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Date/Time: Fri, 29 Mar 2024 09:41:45 +0000



Problem connection Rithmics

View Count: 307

[2021-10-12 15:10:08]
Nonospinal - Posts: 3
Hello,

I’m having connection problems with rithimcs again, I can’t get the logs from 11/10, but the real-time data function and I can pass orders, do you know any idea what the problem is?

Thank you very much

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=55793
[2021-10-12 17:04:45]
John - SC Support - Posts: 30444
We need to see more specific information from your Message Log. Please follow these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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