Support Board
Date/Time: Fri, 29 Mar 2024 09:41:45 +0000
Problem connection Rithmics
View Count: 307
[2021-10-12 15:10:08] |
Nonospinal - Posts: 3 |
Hello, I’m having connection problems with rithimcs again, I can’t get the logs from 11/10, but the real-time data function and I can pass orders, do you know any idea what the problem is? Thank you very much https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=55793 |
[2021-10-12 17:04:45] |
John - SC Support - Posts: 30444 |
We need to see more specific information from your Message Log. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: