Support Board
Date/Time: Mon, 15 Sep 2025 09:06:04 +0000
Problem connection Rithmics
View Count: 448
| [2021-10-12 15:10:08] |
| Nonospinal - Posts: 3 |
|
Hello, I’m having connection problems with rithimcs again, I can’t get the logs from 11/10, but the real-time data function and I can pass orders, do you know any idea what the problem is? Thank you very much https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=55793 |
| [2021-10-12 17:04:45] |
| John - SC Support - Posts: 41793 |
|
We need to see more specific information from your Message Log. Please follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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