Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 06:20:03 +0000



I'm getting delayed data despite paying for renewed service

View Count: 367

[2021-10-12 13:31:57]
User576671 - Posts: 6
Hello there,
My Account ** is not connected with real time data even though I have paid for Service till April 2022. I'm showing Delayed data in my account so I'm unable to trade. Please help.
Thanks,
Piyal
Date Time Of Last Edit: 2021-10-12 13:33:11
imageSierra_DelayedData.JPG / V - Attached On 2021-10-12 13:30:48 UTC - Size: 199.78 KB - 106 views
[2021-10-12 13:34:13]
Sierra Chart Engineering - Posts: 104368
For complete details about real-time market data, refer to this page:
Real-Time Data

What futures trading/brokerage service do you use? For the reason why we ask this question, refer to:

Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-10-12 13:34:50
[2021-10-12 13:42:04]
User576671 - Posts: 6
Thank you for getting back to me quickly. I use CQG data from AMpfutures.
[2021-10-12 14:07:35]
John - SC Support - Posts: 30444
To connect to CQG, you need to follow these instructions:
CQG Trading Platform Service: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-12 14:17:27]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here:

CQG Trading Platform Service: Setup Instructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-12 20:56:35]
User576671 - Posts: 6
The connection is sorted now. Thank you

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account