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Direct MessagesDate/Time: Sun, 05 May 2024 08:26:11 +0000
Orders Created Without Computer Input 10-08-2021
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| [2021-10-11 15:38:26] |
| GrigorHagop - Posts: 18 |
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Hello- I had a very strange occurrence today (10-08-2021) Friday late afternoon EST, I am using On-Chart trading with orders that go in with profit and stop loss brackets. I was flat and at some point short market trades were being created by the program (NOT BY ME) in Nasdaq NQZ21_FUT_CME, furthermore without the bracket orders. I attempted to lock trading, turn off chart trading and go to simulation mode, yet these trades were still occurring. I kept flattening the position until my broker at Stage5 had Dorman lock the account. I am not aware of anything being changed as the program was running smoothly as it normally does all day. Any insight into what could have happened would be greatly appreciated. I am concerned about running the program when markets reopen Sunday evening. Thanks in advance. Regards, |
| [2021-10-11 16:29:37] |
| John - SC Support - Posts: 31362 |
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You need to look at the Trade Activity Log and look at the specific orders that you are concerned about. In particular, you will want to check the Order Action Source on the "Trade Activity" tab. This will give you the information on the source of the trades. For more information, refer to the following: Trade Activity Log: Viewing Historical Trade Activity For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-11 16:47:22] |
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Specifically refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Let us know what the origin of those orders is. We need to understand what happened in your case. I attempted to lock trading, turn off chart trading and go to simulation mode Locking trading or enabling Trade Simulation Mode in Sierra Chart absolutely both will halt external order submission.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-11 19:37:04
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| [2021-10-11 16:54:11] |
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Actually we do see these orders on your account.. We checked the server. Maybe they were coming from the TT risk management system. The Sender Sub ID on them is not your own. At least not how it is set within Sierra Chart. They did not originate from Sierra Chart. You need to work with your broker to help you determine the origin of these and why this happened. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-11 16:57:09
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