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Date/Time: Wed, 29 Mar 2023 07:44:24 +0000

US Equities data delayed.

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[2021-10-05 15:05:10]
Zenaissance - Posts: 30
I asked for help earlier, but I wasn't specific. I've been having US equities data delayed since yesterday. I received a msg about a futures account, so I added my IB account yesterday, plus singed the agreements. I also added CME data this morning thinking this was the issue, but US equities still delayed. Please advise on what I need to do next. I'm lost at this point.
[2021-10-05 15:24:44]
Sierra Chart Engineering - Posts: 104367
How much of a delay are you noticing? Are the charts for US equities symbols updating continuously?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-10-05 15:25:07
[2021-10-05 15:35:29]
Zenaissance - Posts: 30
Thank you for your reply. I just checked and it hasn’t updated the data in over 30 min. The charts aren’t moving. I have to disconnect and reconnect to get it to refresh. And the refresh is still behind.
Date Time Of Last Edit: 2021-10-05 15:41:18
imageScreenshot 2021-10-05 083906.jpg / V - Attached On 2021-10-05 15:41:10 UTC - Size: 1.3 MB - 99 views
[2021-10-05 17:53:17]
John - SC Support - Posts: 23263
We asked for your Message Log in the other thread. Either provide it here or in the other thread.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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