Support Board
Date/Time: Fri, 27 Jun 2025 12:46:14 +0000
S&P charts unavailable
View Count: 466
| [2021-10-04 15:17:30] |
| User764966 - Posts: 9 |
|
hello, I am trying to open the E-mini S&P 500 chart but I am only getting a black screen. Please assist, thank you in advance |
| [2021-10-04 17:03:27] |
| John - SC Support - Posts: 40626 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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