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Date/Time: Tue, 28 May 2024 22:05:53 +0000



Wrong data in Trade Window

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[2014-03-25 20:56:27]
User23271 - Posts: 13
When i log in platform from another computer, i see wrong data in Trade Window and DOM, how can i reload data?
[2014-03-25 21:13:50]
Sierra Chart Engineering - Posts: 104368
What specifically is wrong?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-25 22:03:26]
User23271 - Posts: 13
displayed old position, which i closed from another computer
[2014-03-25 22:06:07]
Sierra Chart Engineering - Posts: 104368
Refer to this help topic:
https://www.sierrachart.com/index.php?l=doc/helpdetails80.html

Do see the correct position for the symbol displayed in Trade >> Trade Orders and Positions >> Positions?


Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-25 22:06:39
[2014-03-26 14:07:48]
User23271 - Posts: 13
I see right information in Trade Orders and Positions, but wrong in Trade window and DOM
[2014-03-26 14:10:27]
User23271 - Posts: 13
Example: I opened buy from first computer and closed it from another computer, but after relog from first computer i see my position in Trade Window and DOM, but this position doesnt exist
[2014-03-26 16:39:34]
Sierra Chart Engineering - Posts: 104368
As explained in help topic 80, make sure you are not using the Order Fill Calculated Position:
https://www.sierrachart.com/index.php?l=doc/helpdetails80.html

Not quite sure this is related to the problem, however we recommend updating Sierra Chart to the latest version since you are using CTS T4, and using the new symbol format. This is explained here:
Notice: CTS Trading Service Symbols | Post: 27451
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-26 16:40:16
[2014-03-26 17:05:13]
User23271 - Posts: 13
After updating, i have position but i cant see it in Trade Window and DOM
Date Time Of Last Edit: 2014-03-26 17:11:11
[2014-03-26 17:10:35]
User23271 - Posts: 13
http://www.sierrachart.com/image.php?l=1395853819960.png

[2014-03-26 17:12:41]
User23271 - Posts: 13
Order Fill Calculated Position is disabled
[2014-03-26 17:51:24]
Sierra Chart Engineering - Posts: 104368
You need to change the symbol of the Trade DOM to the new format as explained here:
Notice: CTS Trading Service Symbols | Post: 27451

If you look at the symbol on the Positions tab on the Orders and Positions window, the symbol is different. That is the symbol you need to use.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-26 17:51:59

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