Support Board
Date/Time: Fri, 27 Jun 2025 21:26:03 +0000
Unable to place orders on Dax
View Count: 576
| [2021-09-23 08:39:20] |
| v.varinard - Posts: 1 |
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Hello, I've created an account with AMP using CQG for execution and Denali for my data. I've been able to place orders on the US indexes NQ, YM but not on the Dax I have asked AMP and they said that it's not a problem on their hand and I should have enough money for the margin. When I try to place my order on the DOM I got the following error message: “Trade Order Error - CQG order update. Status: REJECTED. Text: Order request rejected. Please contact customer support.[Order parameters are invalid]. Internal Order ID: 2705. Service Order ID: 1580646314. Symbol: F.US.DDZ21. Account: 143507 | 2021-09-23 10:23:52.919 *” Could you help me with the situation, Thanks in advance, Patrick Date Time Of Last Edit: 2021-09-23 10:53:35
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| [2021-09-23 11:16:32] |
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CQG will know exactly what the problem is. Your broker should contact CQG and give them the Service Order ID. Order request rejected. Please contact customer support.[Order parameters are invalid].
We think this error relates to either the Order Type, or the Time in Force not being allowed by the EUREX. Documentation for Trade Window settings for these:Basic Trading and the Trade Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-23 11:17:09
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